Executive Assistant

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Executive Assistant

Role Overview

The Executive Assistant provides high-level administrative and operational support to senior leadership, ensuring effective management of priorities, seamless coordination across stakeholders, and efficient execution of business activities. This role requires strong business acumen, discretion, and the ability to operate in a fast-paced, matrixed environment.

Key Responsibilities

Executive Support

• Manage complex calendars, scheduling across multiple time zones and prioritizing critical meetings

• Coordinate domestic and international travel, including itineraries, visas, and internal approval

• Prepare briefing materials, presentations, and meeting agendas

• Act as a gatekeeper to optimize leader’s time and focus

• Provide proactive ad‑hoc administrative and operational support as required by senior leadership

Stakeholder & Communication Management

• Serve as a key liaison between the executive and internal/external stakeholders

• Manage correspondence, including drafting emails, memos, and reports

• Facilitate communication across regional and global teams

Meeting & Event Coordination

• Organize leadership meetings, town halls, and offsites

• Prepare minutes, track action items, and follow up on deliverables

• Coordinate logistics for executive meetings, press events, conferences, and client engagements, including transport, meals, venues, and on‑site arrangements

Operational Excellence

• Drive administrative processes (procurement, vendor coordination, expense management)

• Maintain organized filing systems and documentation

• Identify opportunities to improve workflow efficiency and implement best practices

• Assist with audit, legal, and compliance documentation, including preparation, coordination, and delivery of signed and original materials

• Assist people team on HR related tasks including employee onboarding and exit support

Expense, Finance & Payment Support

• Support executive expense management, including tracking T&E and preparing expense report

• Coordinate with Finance & vendor to support office daily operation including payment & contract renewal

• Work with Finance to support on Tax related tasks

Confidentiality & Governance

• Handle sensitive and confidential information with the highest level of discretion

• Ensure compliance with internal policies and corporate governance standards

Qualifications & Experience

• Bachelor’s degree or equivalent experience

• 5–10 years of experience supporting senior executives in a multinational environment

• Strong organizational and multitasking capabilities

• Excellent written and verbal communication skills (English required; Cantonese/Mandarin preferred)

• High proficiency in Microsoft Office (Outlook, PowerPoint, Excel)

• Experience in financial services or technology sectors is an advantage

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.