OCC EUC Engineer

QUALIFICATIONS:

• Bachelor’s degree holder

• 5-7 years of systems or infrastructure engineering experience.

• Prior experience in a technical leadership or SME capacity is desirable.

• Advanced knowledge of Windows systems and infrastructure (Windows servers, AD, DNS, and DHCP).

• Demonstrated experience in enterprise identity platforms (Entra ID/Active Directory) and public cloud (AWS and/or Azure).

• Experience in managing and supporting Microsoft 365 services (Exchange Online, SharePoint, OneDrive, and Microsoft Teams).

• Experience managing and supporting third-party and SaaS-based services (e.g., Saviynt, ChatGPT Enterprise, Claude AI).

• Knowledge in incident management, service request fulfillment, change requests, and major incident management.

• System installation and troubleshooting experience.

• Advanced understanding of system and problem management tools.

• Advanced knowledge of scripts for automation.

• Knowledge of virtual server environments and thin clients.

• Knowledge of system recovery procedures.

• Good oral and written communication skills.

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

ACCOUNTABILITIES:

• Demonstrate thorough understanding of major system components in completing assigned tasks (e.g., Windows infrastructure, AD, DNS, DHCP, Microsoft 365, AWS, and/or Azure, Microsoft 365).

• Leading a team of technical resources on team initiatives, projects, optimization, and operations.

• Diagnose problems with application programs, common systems, or systematic questioning techniques.

• Configure controls; install or troubleshoot systems within multiple system environments.

• Provide prompt recovery and problem escalation using multiple system management and problem management tools.

• Partner closely with development groups, support groups, and vendors to coordinate and communicate/escalate problems as appropriate to meet assigned deadlines.

• Assist in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operation.

• Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.

• Apply problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.

• Diagnose system performance problems.

• Perform online system functions to assist with tasks encountered in the execution of daily responsibilities such as utility functions and editing of files.

• Develop lists/scripts for execution of commonly used processes and automation of simple tasks.

• Manage incident response and major incidents.

• Proper implementation of team changes and service requests.

• Proper creation, execution, documentation, and closure of tasks, changes, and requests.

• Participate in an on-call rotation, supporting escalations and providing after-hours support as needed.

• All other duties as assigned.

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