Job Description

Responsible For:

The Ship Direct Ordering Operations Analyst is responsible for managing supply and distribution programs from order entry through final delivery and invoicing. This role ensures service level commitments, customer satisfaction, supply chain continuity, and operational efficiency through proactive data analysis, customer support, supplier management, and cross-functional coordination.

Main Responsibilities and Activities

• Manage the end-to-end Ship Direct ordering process, ensuring timely order fulfillment, delivery performance, and invoicing accuracy.

• Monitor open orders, delivery commitments, ETA performance, and backorder situations, driving corrective actions when required.

• Collaborate with suppliers, carriers, distributors, manufacturing plants, and internal stakeholders to resolve operational issues and service disruptions.

• Investigate and address customer inquiries, claims, and operational escalations while maintaining high service levels.

• Validate and reconcile E-Coat invoices against purchase orders, shipment documentation, pricing, quantities, and SAP records.

• Coordinate the resolution of invoice discrepancies with suppliers, Purchasing, Finance, and manufacturing teams to ensure timely processing and payment.

• Maintain visibility of operational risks, outstanding issues, and critical cases, providing proactive communication and escalation when necessary.

• Develop, maintain, and enhance operational dashboards and performance reports to support business decision-making.

• Analyze order, delivery, inventory, and invoicing data to identify trends, risks, and opportunities for process improvement.

• Automate recurring reporting and operational processes using Excel, SQL, Databricks, Power Query, Power BI, and other approved tools.

• Translate data into actionable insights and recommendations for Operations, Supply Chain, Purchasing, Finance, and Sales teams.

• Support month-end activities and deliver accurate reporting to leadership and key stakeholders.

• Drive continuous improvement initiatives focused on operational efficiency, data quality, process standardization, and customer satisfaction.

Required Qualifications

• Bachelor's degree in Industrial Engineering, Supply Chain, Logistics, Information Systems, Business Analytics, or any related field.

• 1+ years of experience any related field.

• Intermediate English proficiency.

• Advanced Microsoft Excel skills, including data analysis and reporting.

• Experience with SQL, MySQL, Databricks, Power BI, or similar analytics tools.

• Experience developing dashboards, reports, and process automation solutions.

• Strong customer focus and ability to effectively manage relationships with internal and external stakeholders.

• Proven problem-solving skills with the ability to drive issues to resolution.

• Knowledge of supply chain, distribution, logistics, or order fulfillment processes.

Preferred Qualifications

• Strong analytical skills with the ability to interpret data, identify trends, and support business decision-making.

• Experience managing multiple priorities in a fast-paced environment.

• Strong customer focus and ability to effectively manage relationships with internal and external stakeholders.

• Effective verbal and written communication skills.

• Certifications in Power BI, Data Analytics, Supply Chain, or related disciplines.

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

Remember to attach your CV when applying to this vacancy.

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

Relocation benefits are available for candidates who qualify under company policy.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.