Junior, Mid-Level
Deskside Support Subject Matter Expert
Deskside Support Subject Matter Expert
Location: Philippines, PH
Profile: User Management
Required experience:
Working mode:
Role: T II
Workplace (Indra): (PH04) Resolution unit: (346)
Job Description: Deskside Support Subject Matter Expert to serve as the escalation point for advanced desktop and end-user computing issues beyond Tier 1/2 service desk capability. The role involves hands-on hardware break-fix, MECM administration (application deployment, patching, OS deployment, endpoint inventory), and troubleshooting across Windows 10/11 environments, Active Directory, networking fundamentals, and O365/M365 applications.
Technical Knowledge:
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User Management / Microsoft Windows (Advanced) – Principal level (Experience: 1–2 years)
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Mobility / Microsoft Endpoint Manager (Advanced)
Functional Knowledge:
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Tech Operations – Digital Workspace / Support Team Management (Intermediate)
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Tech Operations – Digital Workspace / Incident and Service Request Logging, Tracking, and Resolution (Intermediate)
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Tech Operations – Digital Workspace / Networks and Communications (Intermediate)
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Tech Operations – Digital Workspace / On-site Resident Technical Support (Workplace) (Intermediate)
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Tech Operations – Digital Workspace / VIP User Support (Intermediate)
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Tech Operations – Digital Workspace / Help Desk (Advanced)
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Tech Operations – Digital Workspace / Access Management (Advanced) – Principal level (Experience: 1–2 years)
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Tech Operations – Digital Workspace / Identity Management (Advanced)
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