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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Technical Architect (TA) role is part of Salesforce Professional Services in Iberia — a team of delivery professionals working directly with Spain and Portugal's enterprise customers. You'll join a practice navigating one of the most technically demanding moments in its history: the shift to Agentforce delivery at enterprise scale, in regulated industries, in Spanish. As a TA, you own the technical design for your workstream or project. You'll define solution architecture within a defined scope across Salesforce implementations, guiding delivery teams from discovery through go-live, while acting as a trusted technical reference for customer stakeholders — with support from Senior Technical Architects on the most complex, multi-cloud or highest-risk decisions.

What You'll Actually Be Doing:

Architect & Lead

• Own solution architecture for a project or workstream, typically single-cloud or dual-cloud (e.g. Sales Cloud, Service Cloud, Agentforce), escalating multi-cloud or enterprise-wide decisions to a Senior Technical Architect

• Contribute to technical strategy and design standards, following architecture governance set by senior architects

• Participate in architecture review boards, presenting and defending design options

• Be the first line of resolution for technical problems on an engagement, escalating the toughest ones

Integrate & Engineer

• Design integration patterns using REST/SOAP APIs and, with guidance, event-driven approaches (Platform Events) and middleware (MuleSoft, Dell Boomi)

• Write and review code in Apex and LWC, with working familiarity in at least one general-purpose language (Python or JavaScript/Node.js) for scripting or lightweight tooling

• Design data models and transformations: SQL/SOQL, JSON/XML

• Contribute to conversations about the broader technology stack (ERP, CRM, cloud platforms) when Salesforce needs to integrate with it, partnering with senior architects on the harder calls

Advise & Influence

• Be a reliable technical point of contact for customer IT teams and project stakeholders, translating requirements into solution design

• Support and co-lead technical discovery workshops

• Produce core architecture artefacts: solution design documents, data models, integration diagrams

• Support Sales and pre-sales with technical input on new opportunities when needed

Enable & Grow

• Follow and reinforce technical best practices across the Iberia practice

• Mentor Technical Consultants, helping them grow their design skills

• Pursue certifications and continuous learning aligned with the team's practice areas (Agentforce, Data Cloud, AI)

• Participate in tech club sessions and internal demos

You're Our Person If...

• 5+ years of hands-on Salesforce implementation experience, including some time contributing to architecture or technical design, in a consulting or professional services environment

• Solid coding background: Apex, LWC, REST/SOAP integrations — not just declarative configuration

• Working familiarity with at least one general-purpose programming language (Python, JavaScript/TypeScript, or equivalent)

• Experience delivering Salesforce projects from discovery through go-live, ideally on at least one multi-cloud program as a contributor

• Comfortable discussing integration and data architecture beyond the CRM layer, with support from senior architects on the hardest calls

• Good communicator, able to work directly with customer IT stakeholders and project teams

• Practical experience using AI tools in daily work (e.g. Copilot/Agentforce-style coding assistants, ChatGPT/Claude for drafting, research or problem-solving)

• Fluent in Spanish and English (Portuguese is a plus for our Iberia coverage)

• Salesforce Platform Developer I certified, and working towards an Application Architect or System Architect certification; at least one Cloud Consultant certification is a plus

Even Better If...

• Actively pursuing Salesforce Application Architect or System Architect certification

• Exposure to Agentforce, Data Cloud, or Field Service Lightning

• Background in software engineering, computer science, or a related technical discipline

• Familiarity with CI/CD pipelines and version control (Git) applied to Salesforce programs

• Curiosity about LLM APIs (OpenAI, Anthropic, etc.) and AI-augmented solutions

• Some exposure to enterprise integration patterns and iPaaS platforms (MuleSoft, Dell Boomi)

• Experience in regulated industries: financial services, energy, life sciences, or public sector

• Familiarity with Veeva Systems (CRM or Vault) in Life Sciences contexts

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.