Manila Change Management Procedure Writer

Organizational Effectiveness & Oversight functions as a centralized utility offering services and support to Home Lending businesses. One of our functions is Change Management, which facilitates the intake, monitoring, and implementation of change requests submitted by business teams to execute regulatory or business-driven changes impacting business documents. Join a team that plays a critical role in ensuring clarity, consistency, and compliance across procedures.

As a Change Management Procedure Writer in Organizational Effectiveness & Oversight, you will provide tailored and consistent support managing procedures and other business documents employees rely on to perform their roles effectively. You will partner with business subject matter experts and key stakeholders to draft, refine, and validate clear and compliant procedures aligned with the firm’s style guide—ensuring guidance is easy to follow, consistently applied across teams, and meets all applicable regulatory, risk, and policy requirements.

Job responsibilities

• Create, update and refine strategic policy and procedure documentation in defined templates

• Analyze and structure content using a set of guiding principles to present information in a manner that allows users to easily find and understand the details they need

• Engage with all levels of management and subject matter experts to ensure accuracy and completeness of information or obtain approvals

• Identifying cross-team impacts and communicating needs as appropriate to peers and superiors to ensure alignment and collaboration across all levels

• Managing and prioritizing work to best service internal customers

Required qualifications, capabilities, and skills:

• Exceptional written and verbal communication skills to translate complex operational and technical concepts into clear and concise procedures, and effectively facilitate working sessions and communicate with stakeholders.

• Demonstrated analytical capability and meticulous attention to detail to deconstruct end-to-end processes, identify gaps and produce accurate, compliant documentation.

• Strong prioritization, planning, and organizational skills to manage competing deadlines, maintain version control, and deliver multiple procedure updates concurrently in a fast-paced environment.

• Proven stakeholder management and problem-solving skills to partner across functions, ask probing questions, drive alignment, and build trust with process owners and reviewers.

• Self-motivation, accountability, and a collaborative mindset to work independently with minimal oversight while contributing effectively within a team and proactively escalating risks or blockers.

• Equivalent practical experience in procedure/technical writing or knowledge management.

Preferred qualifications, capabilities, and skills:

• Proficiency with Microsoft Office (Word, Excel, and PowerPoint) a plus

• Bachelor’s degree in Journalism, Communications, English, or a related field (preferred)