Travel Digital & Automation - Global Product Owner

As part of its largest travel transformation program, in recent years, AXA Partners has made significant investments and progress towards its ambition of automating and digitalising its products & services operations. As Global Product Owner, you will be responsible for the vision, strategy, and roadmap of the Travel Claims Management product. You will co-ordinate a dedicated squad team (including IT Owner, Business Analysts, and Developers) and act as the key link bridging Business and IT. In this role, you will orchestrate with Guidewire Claims Centre, customer-facing and back-end solutions, and AI/GenAI components to ensure consistency and impact across the claims journey. This role offers a unique opportunity to shape the future of travel claims servicing at a global scale, while working in a collaborative and innovative environment. If you are passionate about driving change, delivering measurable value, and enhancing customer experience through digital and automated solutions, we want to hear from you.

The purpose of the Product Owner role within AXA Partners (Travel business line) is to provide operational business leadership and ingenuity when reinforcing the cooperation between Business and IT and support the use of Agile practices as two key levers of future value creation for the company. To achieve this objective, the role of the Product Owner is the key. Product is defined as a mix of IT & non IT capabilities dedicated to a functional domain and served by a Squad team, composed of a Product Owner and a realization team (IT Owner, Business Analyst, Developers) covering the full product life cycle. The post-holder will act as an interface between the AXA Partners Travel Business Line non-IT departments (collectively called Business) and the rest of the Squad team. The post-holder will be overall responsible for the Travel Claims Management product Guidewire and interface support including customer facing and other back end solutions, and their main focus within organisation will be on further promotion of those solutions internally and externally with existing user base, partners, prospects and further roll out within AXA Partners organisation.

What you’ll be doing:

The Global product Owner will work closely with International Operations team and Operations Teams across different Service Hubs, New Business and Global Account Management Teams, Finance, Underwriting, Organisational Development Team and D&S (Developments and Solutions – IT) counterparts including Digital Solutions and Operational Excellence within the AXA Partners Group.

• Lead the global product strategy and vision for claims management system in the travel insurance sector.

• Collaborate with internal and external stakeholders to drive the transformation journey and ensure alignment with business objectives and customer needs.

• Manage the product lifecycle from ideation to delivery, ensuring the successful implementation of digital solutions and modernization of offline claims management processes.

• Work in a global context, understanding and addressing diverse market needs and regulatory requirements across different regions.

Product Owner will use their business knowledge of operational needs and requirements, when assessing and prioritising requests and requirements received from wider business units. The post holder will be acting as a promoter for the product in charge and its further evolution to steer the improvements in the operational claims handling activities. You will be expected to confidently accept or refuse the product increment. The product Owner will manage all backlogs relating to the Claim Management system, including planning, Prioritisation and delivery of User stories in line with a global & standardized asset development approach

What you’ll bring:

Technical/ Functional Knowledge, Skills and Abilities

• Good knowledge of Operational case/claims management, including knowledge of the existing IT solutions if any

• Good stakeholder management skills – both with Top Management, peers and subordinates

• Excellent Product Owner skills as defined by the SCRUM framework (backlog management, user story slicing, etc.)

• Knowledgeable in other functional business and IT families the post holder needs to interact with

• Fully familiar with Agile terminology, concept and philosophy. Experience executing the events lead by the Product Owner (Sprint demo, refinements, …)

• Previous experience of working with IT teams is a must

• Previous experience of working in multinational environment

• Sound organisational, coordination, negotiation, problem solving and persuasion skills

• Excellent communication skills, with an ability to explain complex concepts clearly and articulate key points out of general ideas, as well as challenge business requirements with good communication/conviction/negotiation skills

• Ability to demonstrate a highly professional work ethic in line with core AXA Travel insurance values and AXA Leadership Framework behaviours

• Some international travel could be required occasionally

Education, Professional Qualifications and Experience

• Previous experience as a Product owner/Product Manager inclusive of strong project management knowledge, change management principles, methodologies (e.g., agile) and tools with IT related changes are required

• Prince 2, Agile or equivalent Project Management qualification

• Azure Dev Ops experience is desirable

• CSPO qualification holder is a big plus

• Excellent standard of English, supported by relevant skills and experience against key requirements of role. Foreign language knowledge is desirable

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)