[SO] Outbound Customer Service Agent – Malaysia Market (Chinese + English)

Company Description

The Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology.

The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth.

Bosch Global Software Technologies Company Limited (BGSV) is 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions.

Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region.

With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes.

Job Description

• Conduct proactive outbound calls and customer engagement activities to assigned customers.

• Execute sales and promotional campaigns to increase customer awareness and drive business growth.

• Build and maintain strong relationships with customers through regular follow-up and account support.

• Promote Bosch products, services, and marketing campaigns to target customers.

• Support customer acquisition, retention, development, and business expansion initiatives.

• Serve as a dedicated point of contact for customer inquiries and support requests.

• Identify sales opportunities and contribute to the continuous growth of outbound business activities.

• Collaborate with internal stakeholders, including Area Sales Managers (ASM) and Key Account Managers (KAM), to ensure effective customer management and issue resolution.

• Maintain accurate customer records and activity tracking in CRM systems.

• Achieve defined productivity, quality, and customer satisfaction targets.

Qualifications

• Bachelor's Degree or above.

• Minimum 2 years of experience in outbound customer service, tele sales, telemarketing, or contact center operations.

• Experience in customer engagement, sales support, or account management is preferred.

• Fluent in Mandarin, preferably Malaysian Mandarin / Mandarin with a Malaysian accent

• Good command of English for business communication.

• Strong communication, customer service, and relationship management skills.

• Familiarity with CRM systems and Microsoft Office applications is an advantage.

• Ability to work in a multicultural and fast-paced environment.

Additional Information

Why BOSCH?

Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

Benefits and Career Opportunities

• Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world

• Join in a dynamic and fast-growing global company (English-speaking environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world

• Onsite opportunities: short-term and long-term assignments in worldwide offices

• Engage in our diverse training programs which surely help strengthen both your personal and professionalism

• 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal

• 100% offered salary and mandatory social insurances in 2-month probation

• 15++ days of annual leave + 1-day of birthday leave

• Premium health insurance for employee and 02 family members

• Flexible working time and working model

• Lunch and parking allowance

Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building…