Manager Transitions GBS

Location: Rockwell, Makati City, Philippines Working Pattern: Hybrid, at least 2 days on-site per week

At PMI, we’ve chosen to do something incredible. We’ve transformed our business and are building our future on one clear purpose—to deliver a smoke-free future.

With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Join our Global Business Solutions (GBS) Strategy & Delivery Excellence team and help drive complex business transformations that enable PMI’s smoke-free future. In this role, you will lead large-scale transition and change initiatives that strengthen operational excellence, accelerate growth, and deliver seamless service experiences across our global organization.

Impact You'll Own

• Deliver complex global transition and transformation programs with minimal business disruption while achieving timelines, budget, and quality objectives.

• Enable successful service migrations, outsourcing, insourcing, and organizational changes across markets, regions, and functions.

• Drive measurable business value through process optimization, efficiency improvements, and risk mitigation.

• Influence senior stakeholders and strengthen governance to support strategic decision-making.

• Build and lead high-performing teams while fostering agility, collaboration, and continuous improvement.

What You'll Do

• Lead end-to-end transition and transformation programs across multiple functions, geographies, and stakeholder groups.

• Develop and execute transition roadmaps, governance structures, and delivery plans.

• Manage program risks, budgets, timelines, scope, and change impacts.

• Drive executive communications, stakeholder engagement, and steering committee governance.

• Lead change management activities, including communication, training, and adoption planning.

• Mentor Transition Managers and ensure effective resource allocation and delivery excellence.

• Monitor KPIs and continuously improve transition processes and outcomes.

Skills & Capabilities

Must-Have

• 8+ years of experience in Finance, Commercial, Shared Services, or Global Business Services environments.

• 5+ years of experience in transition management, project management, and change management.

• Proven track record leading multiple complex transition or transformation programs.

• Strong leadership experience managing teams and developing talent.

• Expertise in stakeholder management across senior leaders, cross-functional teams, and external partners.

• Strong governance, risk management, and business process transformation capabilities.

• Ability to make sound decisions, influence outcomes, and perform effectively in ambiguous environments.

• Strong financial and business acumen with the ability to connect operational changes to business outcomes.

• Advanced business English communication and presentation skills.

• Experience developing and executing change management and communication strategies.

Nice-to-Have

• Experience within a Global Business Services or Shared Services organization.

• Knowledge of Procure-to-Pay, Record-to-Report, Treasury, Controlling, or Customer Care Services processes.

• Professional certifications such as PMP, PMI-ACP, PRINCE2, PROSCI, ITIL, or Lean Six Sigma.

Rewards & Benefits

At PMI, we invest in our people and provide a competitive rewards package designed to support your wellbeing, growth, and future.

• Guaranteed 14th Month Pay

• Comprehensive HMO coverage for employees and qualified dependents

• Annual allowance of up to PHP 10,000

• Retirement plan

• Leave conversion program