Junior

Jr Market Intelligence Analyst | Client Support

NielsenIQ

Bogotá, Colombia · On-site

Descripción del empleo

About this Job

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer purchasing behavior and helping the world’s top brands make smarter business decisions. With operations in more than 100 markets and a unique combination of data, advanced technology, analytics, and insights, NIQ enables clients to identify growth opportunities and successfully navigate an ever-evolving consumer landscape.

The Customer Support team plays a critical role in the client experience by ensuring that NIQ data, reports, and deliverables are provided accurately, on time, and in line with established service commitments. The team serves as the first level of support for clients, managing inquiries, coordinating data investigations, and working cross-functionally with local and global teams to ensure the effective resolution of issues. Through a combination of customer focus, operational expertise, and a commitment to quality, the team drives client satisfaction and continuous improvement across NIQ’s processes and services.

As a Jr Market Intelligence Analyst | Client Support, you will serve as the primary point of contact for assigned clients, providing support in managing inquiries, tracking deliverables, and resolving issues. You will have the opportunity to develop expertise in customer service, data management, operational excellence, and international collaboration while working in a dynamic, multicultural environment. This role provides a strong foundation for building knowledge of NIQ solutions, strengthening analytical skills, and directly contributing to an exceptional client experience.

Responsibilities

Serve as the primary point of contact for assigned clients, ensuring professional, timely, and solution-oriented support for inquiries and requests.
Manage and follow up on requests related to NIQ data, reports, deliverables, and platforms, ensuring resolution within agreed service levels.
Monitor the execution and delivery of products and services, ensuring compliance with deadlines, quality standards, and client expectations.
Investigate issues related to data, processes, or deliverables, coordinating with internal teams to identify root causes and ensure effective resolution.
Perform quality control checks and data validations to ensure the accuracy, consistency, and integrity of information delivered to clients.
Collaborate with Customer Success, Operations, Data Delivery, and other functional teams to provide a seamless and consistent client experience.
Maintain structured tracking of inquiries, incidents, and corrective actions, ensuring visibility, proper documentation, and case traceability.
Support the creation and delivery of snapshots, reports, presentations, and other client materials, contributing to the effective communication of data and insights.
Identify opportunities for process improvement, standardization, and automation, contributing to operational excellence, service efficiency, and client satisfaction.

#LI - Hybrid

Requisitos

Bachelor’s degree in Business Administration, Economics, Analytics, Engineering, or a related field.
Knowledge of the Consumer Packaged Goods (CPG) and/or retail industry.
Strong analytical thinking and structured problem-solving skills.
Excellent organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.
Ability to work effectively in a fast-paced environment while meeting established deadlines and objectives.
Basic proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
Advanced English proficiency, both written and verbal.

Información adicional

Job ID: R26_0023581|CO

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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