Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability. SGS is looking for a Processing Unit Officer.

Job Description

• Process applications through designated portals and ensure timely issuance of certificates and registrations in accordance with applicable procedures, business rules, and contract requirements.

• Review, verify, and maintain accurate certification records, files, archiving, and related documentation while ensuring confidentiality and compliance.

• Maintain accurate data entry for processing files, invoices, job numbers, and other operational information within internal systems.

• Coordinate effectively with clients, affiliates, and internal stakeholders, providing timely and professional responses to inquiries and application status updates.

• Maintain operational trackers and contribute to efficient workflow and record management.

• Ensure compliance with Quality Management System (QMS) requirements, operational procedures, and company policies.

• Manage day-to-day processing activities to maintain high levels of service quality, productivity, and customer satisfaction.

• Identify and implement process improvement opportunities to enhance operational efficiency and service delivery

Qualifications

• Bachelor’s degree or equivalent qualification in Food Science, Chemistry, Electrical, or a related technical discipline.

• Proficiency in Microsoft Office (especially Excel) and Arabic reading, writing, and translation skills are mandatory.