Senior

Sr Staff Software Engineer

New York, United States · On-site$191–298k

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As a Senior DevOps / SRE Engineer at Armis, you will play a critical role in the deployment, monitoring, and management of our complex, high-scale infrastructure in a security-first, regulated environment. This is a high-impact role with the autonomy to integrate new technologies and make key architectural decisions that shape the future of our platform.

You’ll work with a massive microservices ecosystem, diverse data stores, and one of the most advanced security configurations in the industry. Your mission: ensure seamless uptime, scalability, and security across all systems—while enabling rapid, automated provisioning and innovation.

Key Responsibilities

Design, build, and maintain highly available, scalable, and resilient production infrastructure across cloud environments.
Drive system-wide automated alerting and monitoring strategies for infrastructure and database environments.
Own the uptime and reliability of large-scale systems, including databases and distributed services. Collaborate with DevOps, Engineering, Product, Security, and Operations teams to scale and secure our cloud-native platform.
Enforce security and compliance best practices (e.g., FedRAMP, SOC 2) throughout the SDLC. Evaluate and lead proof-of-concept projects for new tools or services that strengthen system performance and security posture. Build Infrastructure-as-Code (IaC) using Terraform and/or CloudFormation.
Maintain detailed documentation and provide on-call support for incident resolution and recovery.

Qualifications

Requirements

US Citizenship (Required)
5+ years of experience managing Linux servers in a global, cloud-based environment.
3+ years of hands-on experience with AWS infrastructure and cloud services.
5+ years of experience with Python and Kubernetes in production environments.
Proven experience managing in production, including troubleshooting cluster performance, auto-scaling, and service reliability.
Expertise in large-scale systems operations and database reliability engineering (DBRE).
Strong understanding of automated alerting, incident triage, and monitoring best practices.
Deep knowledge of networking (e.g., routing tables, service mesh, CNI). 3+ years experience with IaC tools such as Terraform or CloudFormation.
Ability to independently manage tasks, deadlines, and priorities in a fast-paced environment.
Experience with AI Ops platforms or ML-driven observability tools, resource optimization, and security incident response.
Knowledge of LLM-based infrastructure automation or code generation tools (e.g., for IaC policy validation, documentation generation).

Preferred Skills:

Experience with government-related projects requiring US citizenship.
Background in security and compliance frameworks such as FedRAMP, GDPR, or SOC 2. Experience in sensitive or restricted environments (e.g., FIPS, SELinux, air-gapped).
Prior roles focused on database reliability engineering

For positions in this location, we offer a base pay of $190,900 - $298,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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