Manager, Models & AI Governance

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: TD General

Pay Details: $96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: The accountabilities of the role include, but are not limited to the following,

AI Governance & Responsible AI

• Lead first-line governance activities supporting the identification, assessment, registration, monitoring, and ongoing oversight of Artificial Intelligence (AI), Generative AI (GenAI), Machine Learning (ML), and model-enabled initiatives.

• Partner with business, technology, legal, privacy, compliance, and risk stakeholders to ensure AI solutions are designed, implemented, and operated in accordance with enterprise AI governance standards and regulatory expectations.

• Review AI use cases and associated risk artifacts to identify potential risks relating to fairness, explainability, transparency, accountability, data usage, model performance, and appropriate human oversight.

• Maintain governance inventories and reporting for AI and model-enabled capabilities, supporting regulatory, audit, attestation, and management reporting requirements.

• Provide subject matter expertise and effective challenge on AI governance requirements, risk mitigation approaches, and control design throughout the initiative lifecycle.

• Monitor emerging AI governance requirements, regulatory developments, and enterprise standards, assessing impacts and supporting implementation within NACO.

• Support the development, implementation, and continuous enhancement of AI governance frameworks, procedures, training materials, and governance routines.

CUSTOMER

Accountable for oversight and monitoring activities for initiative/change to identify and register new AI/ML initiatives and assess model risk within the North American Customer Operations (NACO) Business Segments

• Lead the integrated implementation of policies / processes / procedures / changes in across multiple functional areas in response to regulatory changes, business governance or identified business risks

• Work with stakeholders in reviewing risk artifacts (i.e. CRAs, PIAs, DIAs), identifying model risks and providing advice on mitigation strategies and ultimately securing control partner approvals prior to target launch date

• Document and obtain control partner approvals on model risk artifacts (i.e. MDRs, MCDRs, COMO Questionnaires, FBC Questionnaires) and associated risk artifacts for audit readiness

• Maintain an up-to-date model inventory for NACO and act as the business coordinator for ongoing attestation and model monitoring activities

• Build and manage reporting on issues/risks/impediments to ensure remediation takes place in a timely manner

• Oversee and manage risk reporting dashboards and interface regularly with senior and executive management in identifying keys risks for the business in delivery of initiative and model activities

• Establish and follow escalation protocols to raise issues and managing exception processes to appropriate levels and relevant stakeholders where required

• Facilitate trainings to new and existing COE members on 1A Model & AI Risk Governance mandate and activities involved in risk mitigation

• Ensure NACO initiative and model deliveries are aligned with regulatory standards for change risk governance

• Lead or oversee a diverse set of work activities requiring alignment across multiple areas including 1A, 1B and 2A with a focus on regulatory requirements and risk mitigation

SHAREHOLDER

Contribute to the strategic direction of the business governance function and play a key role in the development and implementation of strategies in support of the overall business strategy

• Provide direction and/or input on complex, wide ranging enterprise or cross-function / business projects/initiatives as a subject matter expert and, where necessary, participate in identifying, designing and testing solutions and supporting implementation

• Identify issues requiring research or analysis, determine solutions directly or in consultation with relevant functional / business heads, and provide meaningful direction

• Work effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed, including control functions and business partners

• Maintain a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite

• Support the business in balancing innovation and risk while enabling safe, responsible, and compliant adoption of AI capabilities.

• Represent NACO in enterprise working groups, governance forums, and discussions related to AI, Generative AI, model governance, and emerging technology risk.

EMPLOYEE / TEAM

Foster an environment / culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism

• Co-ordinate necessary resources to ensure completion by deadlines

• Prioritize and manage own workload in order to deliver quality results and meet timelines

• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency

• Establish effective relationships across multiple business and technology partners, program and project managers

• Participate in knowledge transfer within the team and business units

• Facilitate awareness sessions and training on AI governance requirements, responsible AI practices, model risk expectations, and regulatory obligations.

• Promote a culture of responsible innovation by providing practical guidance on AI adoption, governance, and risk management.

EXPERIENCE & EDUCATION

• Undergraduate degree

• 5+ years relevant experience

• Strong knowledge of NACO is required

• Previous Change/Model Risk Management experience is an asset

• Experience supporting AI/ML or Generative AI implementations.

• Familiarity with Enterprise AI Governance, Model Risk Management frameworks, and regulatory expectations related to AI.

• Experience preparing governance documentation, risk assessments, and executive reporting.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet