Sr. Associate - Tech Operations - Enterprise Cloud Services Governance & Enablement

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Regular or Temporary: Regular

**Language Fluency: **English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Supports the adoption, governance, and enablement of enterprise cloud services by partnering with business and technology teams to drive cloud onboarding, governance processes, operational readiness, and continuous improvement initiatives. Utilizes analytical, technical, and process management skills to evaluate risks, identify dependencies, gather and document requirements, and improve processes that support secure and compliant cloud adoption. Works independently to analyze business and operational challenges, develop data-driven recommendations, and collaborate with cloud engineering, architecture, cybersecurity, risk, and application teams to deliver scalable solutions and enhance the cloud operating model across AWS and Azure environments.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Executes processes to supports the delivery, stability, and continuous improvement of technology services by monitoring operational performance, identifying issues, and recommending enhancements to processes, tools, and workflows.

2. Demonstrates initiative by analyzing data, reports, and system outputs to assess the health, effectiveness, and lifecycle status of assigned technology components, escalating issues when necessary.

3. Conduct root-cause analysis, evaluate workflow dependencies, and suggest enhancements to reduce risk, improve efficiency, or strengthen the reliability of technology services.

4. Identifies recurring operational issues and performs root-cause analysis, develops solution recommendations, and proposes design‑level improvements to tools, runbooks, and workflows.

5. Evaluates operational trends, risks, and performance data and provides recommendations that influence business operations, resource planning, and technology strategy.

6. Continuously identifies opportunities for automation, tooling improvements, and process refinement that drive scalability, reduce manual effort, strengthen compliance, and enhance overall service reliability.

7. Assesses lifecycle status, utilization patterns, and operational impacts of assigned technology assets or services, recommending optimization strategies, control improvements, or adjustments to ensure accurate management and cost‑effective operations.

8. Supports interactions with vendors, partners, and adjacent teams, validating changes, and confirming that proposed solutions align with established operational and architectural expectations for the assigned area.

9. Follows and helps refine incident management, disaster recovery, and business continuity procedures for the assigned domain, participating in technical investigation and resolution activities and capturing learnings for future improvements.

Qualifications Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree Information Technology, Computer Science, a related technical discipline, or equivalent education, training, and work-related experience.

2. Minimum of 3 years of progressive experience in technology operations.

3. Developing understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.

4. Experience with technology governance.

Preferred Qualifications

• Experience supporting enterprise cloud governance, enablement, onboarding, or cloud operations functions.

• 3+ years of experience developing and administering ServiceNow solutions, workflows, and integrations supporting technology operations and cloud services.

• Proficiency in ServiceNow development, including JavaScript, Flow Designer, Business Rules, Client Scripts, Script Includes, and platform automation capabilities.

• Experience supporting ServiceNow modules such as Request Management, Service Catalog, CMDB, Knowledge Management, Change Management, and workflow automation.

• Experience with REST/SOAP APIs, Integration Hub, system integrations, and automation of cloud onboarding and governance processes.

• Familiarity with cloud platforms such as AWS and Azure, including cloud services, account provisioning, operational processes, and governance requirements.

• Experience working in Agile and DevOps environments and supporting cross-functional technology initiatives.

• Strong analytical, problem-solving, and process improvement skills with the ability to assess risks, dependencies, and operational impacts.

• Effective communication and stakeholder management skills with experience collaborating across cloud engineering, architecture, cybersecurity, risk, and application teams.

• ServiceNow Certified System Administrator (CSA) certification preferred; additional ServiceNow or cloud certifications (AWS, Azure, ITIL) are a plus.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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