Commercial Strategy & Transformation Director

Commercial Strategy & Transformation Director

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

Job Summary:

We are seeking a highly experienced Commercial Strategy & Transformation Director to join the team of BNY’s Commercial Chief Operating Officer in London.

The successful candidate will play a key role in driving the commercial strategy, optimizing sales operations, and enhancing the overall client experience. This is an exceptional opportunity to join a leading financial institution and contribute to the growth and success of our commercial office and the commercial transformation of BNY.

Key Responsibilities:

• Support the Chief Operating Officer in developing and implementing BNY’s commercial strategy and new commercial model, aligning with BNY's principles and strategic pillars

• Collaborate with senior leaders across the Coverage and Client Service practices and BNY to drive business growth and deliver exceptional client experiences, improve operational efficiency, and power our culture

• Develop and maintain strong relationships with internal stakeholders, including business leaders, product teams, and functional experts

• Analyze market trends, competitor activity, and client needs to inform commercial strategy and operational decisions, through industry segment, geographical and product lenses

• Oversee the development and execution of strategic and targeted commercial initiatives and buildouts, ensuring timely and effective delivery and communication

• Deliver against different ways to “tell the story” of BNY’s commercial transformation, both internally and to our external relations teams

• Foster a culture of innovation, with a focus on practical and effective applications of Artificial Intelligence, working with BNY’s AI Hub

• Identify and mitigate risks, ensuring compliance with regulatory requirements and BNY's policies

Requirements:

• Extensive experience in a similar role, preferably in the financial services industry

• Proven track record of driving business growth, improving operational efficiency, and enhancing client experience

• Strong understanding of commercial strategy and sales operations and enablement

• Excellent leadership, communication, and collaboration skills

• Ability to think strategically, analyze complex data, and make informed decisions

• Strong business acumen, with a deep understanding of the financial services industry and market trends

• Fluency in languages other than English is a plus

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.