Operational Risk Manager - Retail Investments - Vice President (all genders)

Job Description

Join our European hub in Berlin and help shape retail investment products and services backed by the scale and expertise of a leading global financial services firm. This is an opportunity to influence a growing business while helping to protect customers, strengthen controls, and enable sustainable, risk-balanced growth.

As an Operational Risk Manager, Vice President at JPMorganChase within the International Consumer Banking Risk team, you provide independent second line of defense oversight and effective challenge across retail investment products, services, and operations. You partner with Product, Operations, Control Management, Compliance, Legal, Technology, and other Risk teams to identify emerging risks and influence risk-based decisions. You assess the control environment across business-unit, regional, and legal-entity levels and support clear governance and escalation. You bring structure and clarity to senior stakeholder discussions by translating complex risk topics into actionable insights.

Job responsibilities

• Lead second line of defense operational risk coverage for assigned products, services, and operations, promoting a strong risk culture and effective stakeholder relationships

• Represent Operational Risk in working groups and governance forums, providing timely, independent advice and constructive challenge

• Assess change programs and new business initiatives by identifying material risks, challenging control design, and advising on readiness to proceed

• Perform independent risk assessments using qualitative and quantitative information across business-unit, regional, and legal-entity dimensions

• Conduct deep-dive reviews of emerging risks and potential control gaps; document outcomes, agree action plans, and track remediation through completion

• Develop and execute risk-based monitoring and testing using data analytics, business metrics, and key risk indicators (KRIs) to identify adverse trends and control weaknesses

• Review operational risk events and losses; challenge root-cause analysis, identify recurring themes, and drive sustainable remediation and control improvements

• Support legal-entity governance activities, including risk appetite support, material risk identification, and committee reporting

• Support regulatory deliverables, examinations, and interactions with relevant authorities, including the Federal Financial Supervisory Authority (BaFin) and the European Central Bank (ECB)

Required qualifications, capabilities and skills

• Experience in operational risk, compliance, audit, control management, operations, or a comparable risk and control function within financial services

• Demonstrated ability to provide independent challenge, apply sound judgment, and influence risk-based decisions with senior stakeholders

• Knowledge of operational risk and control frameworks, including risk assessment, control evaluation, and governance reporting

• Experience designing and/or executing monitoring and testing using data, metrics, and key risk indicators (KRIs)

• Experience managing issues and events, including root-cause analysis, remediation planning, and follow-through to closure

• Strong written and verbal communication skills, including the ability to prepare clear materials for committees and senior management

• Strong analytical skills and attention to detail, with the ability to synthesize complex information into practical recommendations

• Fluency in English (written and verbal)

Preferred qualifications, capabilities and skills

• Experience in retail investments gained in Operational Risk, Compliance, Audit, Control Management, Operations, or a comparable function

• Knowledge of the German retail investment market and relevant regulatory expectations

• Experience supporting operational resilience, third-party risk and outsourcing, data risk, and/or regulatory examinations

• Fluency in German (written and verbal)

• Familiarity with German and European regulatory bodies and frameworks relevant to retail investments (including BaFin and ECB)

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