Overview

We are recruiting for Cloud Solution Architects (CSA’s) who will work directly with enterprise customers to help them unlock the value of AI across their organisation. These CSA’s work as part of our AI Business Solutions team and are part of Customer Success Unit UK.

We are looking to recruit people who are passionate, experienced, and can be credible Cloud Solution Architects (CSA) with customers. They will have a drive for developing strategic engagements with customers and deliver value realisation for AI Business Solutions.

We are seeking a Cloud Solution Architect (CSA) with expertise in enabling and deploying AI Business Solutions aligned to offerings such as; Copilot for M365, Copilot Chat, Copilot Studio, PowerPlatform, Copilot Agents and more. A key focus of this role will be to deliver technical delivery and expertise, as well as helping customers with Adoption and Change Management (ACM). We are recruiting for a variety of people with skills in these areas.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organisation is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come and help us build a future where customers achieve their AI business outcomes faster with technology that does more.

Responsibilities

As an AI Business Solutions CSA, you will lead key relationships with customers, guiding them to maximise the value of their Microsoft investments through solution architecture, implementation support, change management and operational excellence.

We are seeking Cloud Solution Architects (CSA’s) with expertise in enabling and deploying AI Business Solutions aligned to offerings such as; Copilot for M365, Copilot Chat, Copilot Studio, PowerPlatform, Copilot Agents and more. A key focus of this role will be to deliver technical delivery and expertise, as well as helping customers with Adoption and Change Management (ACM). We are recruiting for a variety of people with skills in these areas.

• Customer Centricity

  • Customer Satisfaction – Champion customer success by driving positive outcomes and becoming a trusted advisor for Microsoft AI adoption and value realisation.
  • Customer/Partner Insights – Capture and share feedback from customers and partners to inform ACM strategies and Copilot deployment approaches.
  • Voice of the Customer – Act as the customer advocate, sharing insights and best practices with Microsoft’s Copilot engineering, product, and global AI teams to remove blockers and influence roadmap direction.

• Business Impact

  • Leverage deep knowledge of Copilot capabilities and competitive landscape to identify growth opportunities aligned with customer needs and ACM maturity.
  • Partner with Customer Success Account Managers (CSAM’s) and account teams to deliver Microsoft AI usage through well structured engagements, operational excellence, performance efficiency, and secure deployments.
  • Lead architecture design, resiliency reviews, and technical optimisation that result in production-ready Copilot solutions and increased usage.
  • Provide thought leadership in Copilot solution design and ACM planning, supporting customers through implementation to achieve measurable business outcomes.

• Technical and Adoption Leadership

  • Proactively develop and maintain a learning plan focused on AI Business Solutions technologies and ACM methodologies, with support from your manager.
  • Mentor and coach peers on technical and non-technical aspects of AI Business Solutions and ACM, fostering a culture of continuous learning and innovation.
  • Share strategic insights and technical guidance across internal communities and virtual teams.

Qualifications

Required Qualifications

• Bachelor’s degree in any discipline, or equivalent relevant experience gained through employment, apprenticeships, internships or other early-career pathways.

• Legally authorised to work in the United Kingdom to be eligible for this role (Legally authorised = has citizenship or has been granted a valid visa or work permit)

• Typically, 2 years of professional experience, which may include customer-facing roles, programme or project management, technology delivery, or other relevant experience.

Preferred Qualifications

• Coursework, qualifications or practical experience in programme or project management, business operations, customer success or sales.

• Exposure to enterprise technology or software solutions, cloud platforms, customer success, or large-scale technology and transformation programmes.

• Experience working collaboratively across cross-functional or matrixed teams, bringing together different stakeholders to support shared priorities and outcomes.

#EIP

Cloud Solution Architecture IC2 - The typical base pay range for this role across United Kingdom is £ 36,600.00 - £ 63,000.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.