Field Service Engineer - Gerona - CORE LABS

Job description

Primary Objective of Position

The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations.

Main Responsibilities:

• Provide first-line service to customers (service interventions which may require less than 4 hours labor time).

• Schedule and perform planned/predictive maintenance (PM/PdM) activities.

• Schedule, perform and document hardware and software updates (TSBs).

• Assist with instrument installations and deinstallations.

• Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district.

• Travel within the service area.

Profile:

• Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred.

• Proven track record in a similar position supported by management and customer references.

• Successful engagement with customers, specifically laboratory staff.

• Technical expert for product line responsibility.

• Strong communication skills.

• Ability to identify and drive resolution of issues.

• Strong experience in the use of analytical tools and software.

• Good computer skills.

• Good English skills, both written and spoken.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

Job family

Field Services

Divisione

CRLB Core Lab

Sede di lavoro

Spain > Quintanavides : Remote

Sedi di lavoro ulteriori

Turni

Standard

Viaggiare

Yes, 25 % of the Time

Controllo medico

Not Applicable

Attività lavorative significative

Not Applicable