APM Engineer (Dynatrace)

Position Description:

CGI Federal is seeking an Application Performance Monitoring (APM) Engineer to support a large federal agency. This role will be responsible for the health and availability of critical citizen facing applications, using a suite of monitoring tools to analyze complex performance data to identify bottlenecks, communicate impact to stakeholders, and automate reporting to ensure 24/7 operational stability.

This role is onsite, M-F 12am - 8:30am at SSA HQ in Woodlawn, MD

Your future duties and responsibilities:

• Deep Dive Analysis: Utilize Dynatrace to review metrics, traces, and logs to diagnose application health issues and pinpoint root causes of service degradation.

• System Configuration: Expertly configure Dynatrace environments, including alerting thresholds, dashboards, and synthetic monitoring.

• Cross Platform Monitoring: Monitor and correlate data across Splunk and Broadcom DX APM (specifically for mainframe integrated applications).

• Automation: Write scripts (Python, PowerShell, or Bash) to automate routine monitoring tasks, health checks, and performance reporting.

• Communication: Translate technical telemetry into clear, actionable updates for NOC leadership and development teams during high priority incidents.

Required qualifications to be successful in this role:

• Ability to obtain and maintain a US public trust clearance.

• Bachelors Degree +7 years IT experience

• Primary Toolset: 3+ years of hands on experience with Dynatrace (SaaS or Managed).

• Secondary Toolset: Proficiency in Splunk (log aggregation/querying) and Broadcom DX APM (formerly CA APM/Wily).

• Scripting: Demonstrated ability to automate tasks using APIs or scripting languages.

• Environment: Strong understanding of hybrid cloud architectures and how mainframe components impact modern app performance.

• Candidate must be local to Baltimore, MD and willing to be onsite.

Desired qualifications/non essential skills required:

• Ability to coordinate and handle production issues and work on high priority issues.

• Strong documentation skills for maintaining SOPs and monitoring standards.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 $198,400.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well being programs

#CGIFederalJob #LI RJ1

Skills:

• APM (Application Perf. Mgt.)

• Configuration management

• Dynatrace

• Splunk

• Software as a Service

What you can expect from us:

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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

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Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.