Delegated Authority Account Manager - 12 Month FTC (Hybrid)

Delegated Authority Account Manager - 12 Month FTC (Hybrid)

Do you enjoy combining technical detail with strong client and market relationships? Then step into a role where you’ll work at the heart of Aon’s third party Delegated Authority business, driving quality, compliance and outstanding service! This role is primarily office based but with the flexibility to work from home 1 or 2 days a week if required.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a Delegated Authority Account Manager, you will handle nominated DUA contracts daily. You will follow line manager instructions and work closely with our business producers to ensure excellent service for our Coverholders and Underwriters. Key responsibilities include:

• Accurate preparation of DUA documentation (e.g. binding authority slips, endorsements and related documents).

• Collating, validating, and balancing risk, premium, and claims bordereaux from Coverholders. This includes checking data quality for completeness, accuracy, formats, and coding. Queries with counterparties are resolved, and issues are raised when necessary.

• Liaising with our supporting Policy and Claims Advocate Team to ensure all premiums, claims, commissions, and profit commissions (PCs) are paid on time. Coordinating and chasing payments where appropriate.

• Assisting in integrating new clients and new Underwriter entities, ensuring appropriate due diligence and ongoing compliance requirements are met.

• Assisting Clients and Underwriters, in conjunction with the team of business producers, on interpretation of clauses, available coverage types and ongoing service issues.

• Collecting and analysing relevant information and assisting in the preparation of market submissions and presentations for new business and renewals, including preparing/updating statistics, performing basic data pivoting and generating up-to-date reports.

• Using Lloyd’s systems including DCOM, Atlas, Crystal, and PPL, along with Aon in-house systems (training will be provided on Aon systems).

• Following the Risk Management Framework established by Aon UK Limited and aligned with its policies, you will engage actively in risk management. This includes completing required training to protect the business, interests, or reputation of any Group Company.

How this opportunity is different

This position combines technical binding authority administration with a focus on data quality, detailed review and regulatory compliance across multiple Lloyd’s and Aon systems. It is also collaborative and market-facing, working closely with business producers, Clients, Coverholders and Underwriters to support both day-to-day servicing and the growth and onboarding of new business.

Skills and experience that will lead to success

• Experience in delegated authority or London Market insurance, with a solid understanding of binding authority contracts and Lloyd’s processes.

• Consistent track record to handle and reconcile bordereaux (risk, premium and claims), with high attention to detail, data quality and MI/reporting.

• Confident user of Excel (including basic pivoting and data analysis) and comfortable learning/using market platforms such as DCOM, Atlas, Crystal, and PPL.

• Excellent communication and relationship-management skills, with the ability to collaborate closely with Clients, Coverholders, Underwriters and internal teams.

• Demonstrated dedication to compliance, due diligence and working within risk management and governance frameworks.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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