HR Service Consultant with German

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

For German market only

Duties & responsibilities

• Resolve tier 1 (simple queries) and support resolution of semi-complex or complex queries and transactions related to core HR processes

• Maintaining data in Workday pertaining to employee life cycle such as promotion, transfer, contract extension or other job change transactions

• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue

• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards

• Quality check on the key/critical HR transactions processed by team as defined in the quality framework

• Assist with building and maintenance of a knowledgebase for Case Management

Performance objectives

• Demonstrated high proficiency in HR processes and standard operating procedures with ability to resolve complex queries

• Team Player with very good customer service skills

• Highly motivated and organized

• Attention to detail and an ability to work towards tight deadlines

• Result oriented with the ability to manage competing priorities and multiple stakeholders

Key skills

• Demonstrated good understanding of HR management practices, processes & procedures

• Very good knowledge of written, verbal communication skills in Polish, English & German

• Previous experience in Workday HR environment preferred or similar HR Software Systems in above languages

• Knowledge of Case Management tool an added advantage

• Service oriented attitude

• Proficiency on MS Office Suite skills (Word, Excel, PowerPoint, Outlook)

Employee specification

• Bachelor’s/Master’s degree in Human Resources or equivalent experience

• 2-3 years of experience supporting HR Processes / Services

What we offer:

• Competitive Rewards & Benefits: Permanent contract, private healthcare, cafeteria system, life insurance, and employee assistance program

• Flexible Work Environment: Hybrid model in premium Warsaw Spire workspace with state-of-the-art facilities and metro access, or possibility to work remotely

• Career Development & Growth: Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training

• Stability & Recognition: 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies

• Inclusive & Supportive Culture: Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives

• Global Perspective: 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities

Location:

Remote –Warsaw, POL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.