Lobby Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Lobby Ambassador- JLL

What this job involves: As a Lobby Ambassador at JLL, you'll be at the heart of creating workplace experiences that will be long remembered by our clients and their guests. This is where your passion for service meets the opportunity to make a meaningful impact every single day. You'll deliver exceptional experiences through face-to-face engagement, proactive communication, and a genuine commitment to hospitality excellence. We believe the most effective teams are built when everyone is empowered to thrive, and in this role, you'll have the autonomy to anticipate needs, solve problems creatively, and set the standard for what superior service looks like. From the moment guests arrive until their departure, you'll ensure a seamless, consistent level of service at every touchpoint. What sets JLL apart is our culture of collaboration, and you'll work across teams to build connections throughout the facility and the broader hospitality industry. This client-facing position combines your brilliant people skills with your enthusiasm for creating hospitality-focused workplace environments where everyone feels warmly welcomed and valued.

What your day-to-day will look like:

• Enthusiastically welcome guests and employees with genuine warmth, anticipate their needs, and provide assistance with arrivals, departures, and office orientations

• Maintain visible engagement throughout the workplace by conducting strategic site walks during reduced coverage periods to connect with customers and address their needs proactively

• Serve as the resident expert on local cuisine, hotels, special attractions, and upcoming events, effectively pairing services to guests' specific needs

• Build and nurture connections across the hospitality industry while collaborating with clients, customers, and support teams to identify issues and deliver creative solutions

• Act as the central point of contact for campus information, wayfinding, services, and activities, demonstrating confidence and exceptional customer service at all times

• Coordinate with internal facilities management teams to ensure a hospitality approach across all services and maintain familiarity with everything the facility offers

• Provide support for meetings, reception activities, personal assistance requests, and mail room operations where applicable

Required qualifications:

• HS diploma or GED

• 2-3 years of experience in customer service or hospitality-related roles

• Exceptional interpersonal skills with a genuine passion for creating experiences that go beyond expectations

• Outstanding verbal and written communication abilities with professional fluency in English

• Proven ability to multi-task and prioritize effectively while maintaining elevated guest experiences and accuracy

• Flexibility and positive attitude when managing shifting daily priorities and adapting to changing needs

• Working knowledge of Microsoft Office suite including Teams, Excel, PowerPoint, Word, and Outlook

• Comfort with a range of information technology tools and digital platforms

Preferred qualifications:

• Experience in corporate hospitality, workplace services, or facilities management environments

• Demonstrated ability to build networks and establish connections across organizations

• Knowledge of visitor management systems and workplace experience platforms

• Experience conducting site walks or floor coverage in large campus or multi-building environments

Schedule: M-F 8AM-5PM Location: Annapolis Junction, MD

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

50,300.00 – 50,300.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Annapolis Junction, MD

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.