Forward Deployed Consultant / Senior Consultant (Value Acceleration)

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Value Activation Consultant / Senior Consultant sits at the intersection of customer engagement and platform innovation, based in London. This role owns the roadmap and feature lifecycle for scalable Agentforce process "Blueprints," partnering with customer-facing teams, AI agents, engineering, and design to turn manual, fragmented workflows into automated solutions that drive measurable customer value.

What You'll Actually Be Doing

• Own the roadmap and feature lifecycle for process blueprints and automation solutions, identifying operational inefficiencies and automation opportunities across customer and internal workflows.

• Partner with customer-facing team leaders to map requirements, then build and iterate solution blueprints and workflow automations using current platform features and AI prompting tools.

• Translate strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria, managing the backlog and sprint priorities using Agile methodologies.

• Leverage AI tools throughout the blueprint lifecycle — from synthesizing customer feedback at scale to rapid prototyping and solution validation with engineering and design — while conducting user interviews and acting as the voice of the customer.

You're Our Person If...

• You have 3-8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting, including building external-facing products in enterprise B2B SaaS environments.

• You have hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms, with a strong understanding of business workflow mapping and process improvement methodologies.

• You communicate clearly, in writing and in person, to both technical and non-technical audiences, and have proven success collaborating with virtual, global, cross-functional teams including engineering, design, and customer success.

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

Even Better If...

• Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology.

• Experience with prompt design or agent-based automation solutions, and familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services).

• A Lean, Six Sigma, or related process improvement certification, or a related technical degree.

• Experience within the Supply Chain or Financial Services sector.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.