Strategy and Operations Manager - KL

About Oliver Wyman

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visit oliverwyman.com.

Why we need you

The APR BIT supports the growth of Oliver Wyman APR by seamlessly enabling regional management activities. The Business Impact Manager will work as part of the Business Impact Team (BIT) to support our regional business priorities and growth. The role will primarily support our regional Practice Leaders in facilitating business development and internal management activities and help drive global and regional processes, compliance and best practices within the remit.

The role will also be responsible for identifying improvement opportunities, recommending and implementing agreed improvement plans, best practices and efficiency increasing initiatives as well as following through on key global and regional processes and KPIs.

Within the APR BIT, this role for a Business Impact Manager will support the Financial Services which include Banking & Financial Services practice and Insurance and Asset Management practice.

What we will count on you to do

Practice Management

• Support the relevant Industry and/or Capability head in execution of day-to-day Practice to-do list

• Act as a central point of contact for practice staff (Partners, affiliated consultants and specialists), support departments and EAs to ensure and facilitate the effective management of the practice

• PMO responsibilities, track actions and ensure follow-up; support any ad-hoc initiatives for the practice

• Support the practice head with comms, material development for regional and global meetings, work seamlessly with other support functions on reporting and business updates

• Drive and coordinate execution of special projects aligned to the Practice’ top strategic priorities, drawing on resources and expertise from across the regional teams and from the wider firm, globally

• Serve as point person for Practice Partners and for Partners outside the respective teams looking to understand and access practice content, talent, and capabilities

• Plan and drive key all internal practice meetings, e.g. partner meetings, all staff updates, events, offsites, etc.

  • Setting meeting calendars and agendas for key internal meetings e.g. industry leadership meetings, but also for larger gatherings of the Partner group (e.g. at offsite events).
  • Proactively preparing meetings including ownership of materials.
  • Manage business to-do list, prioritizing tasks and initiatives.
  • Tracking actions and ensuring follow-up.

• Liaising with the Practice Partners and the internal support teams to ensure compliance / best practice in relevant processes eg. MIS support, Partner objective setting, etc.

• Work with Finance and market team Partner group to ensure proper management and tracking of investment budget, investments and return

• Coordinate closely with Finance, KM, and Talent Analytics to develop and produce MIS to inform strategy and internal brand building efforts

Commercial Effectiveness Support

• Provide specific client/Business Development (BD) support including driving the Practice commercial effectiveness priorities

  • Support and work closely with the Asia BD Manager, to leverage pipeline, data analysis of won/lost opportunities, identify process improvement areas on to their full potential
  • Where needed work with different departments within OW and MMC to support client requests, including Legal, IT, Finance, and Inclusion & Diversity
  • Coordinate with KM, Marketing, and designated Partner and non-Partner leads on commercial priorities
  • Drive the market Key Client account management strategy and discipline, working closely with BD Manager
  • Manage RFP processes

• Business Impact support

  • Be an integral part of the APR Business Impact Team and represent the practice while being the
  • Champion for regional and global best practice and process implementation for the practice
  • Support the APR BIT team with practice level process implementation/ roll out/ follow up such as annual Key Clients review, Partner year end process, other critical business processes
  • Help bring the practice and the partners on relevant change journeys
  • Work with the events team to set and deliver Practice social calendar on time and budget
  • Keep informal pulse on sentiment and flag issues

What you’ll need to have

The ideal candidate should possess a strong background in strategic project management, with extensive experience in high-level stakeholder management and team leadership. Exceptional communication and organizational skills are essential for this role. The ideal candidate will possess 7+ years of experience in a consulting or professional services firm, ideally in the financial services sector.

We except these skills and attributes in the ideal candidate

• Ownership mentality, strong client service focus

• Strong organization skills and excellent attention to detail

• Able to independently manage a varied work volume with conflicting priorities and meet deadlines

• Able to maintain and respect confidentiality with experience of dealing with business-critical issues

• Experience in creating compelling business presentations

• Sense of urgency and able to make good decisions under pressure

• Resilient with experience of dealing with challenging and senior stakeholders

• Collaborative team player with a positive attitude

• Flexible and able to adapt to change

• Problem solver with good judgement

• Execution focused – strong focus on getting the job done

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.