Executive Assistant

About Oliver Wyman

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Job Overview

Oliver Wyman is looking to hire an Executive Assistant based in our Kuala Lumpur office. This position involves providing comprehensive EA support to three Partners, including managing complex calendars, coordinating travel arrangements, and handling various administrative tasks including assisting with RFP-related administration.

Key Responsibilities

Calendar Management & Travel Arrangement

• Maintain diaries for Partners, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriate

• Proactively identify opportunities to add internal and external meetings, interviews, staff meetings, follow-up

• Assist with scheduling complex project meetings as requested by the Partner and/or project team

• Coordinate complex travel and accommodation, flights, cars, rail tickets, etc.

• Develop understanding of Partner scheduling and travel preferences Coordinate travel efficiently by grouping client meetings where possible ("you're in Singapore to see XYZ Company, shall I try to set up a meeting with X Company because we haven't spoken to them for three months")

Business Development

• Extensive administrative support for RFP’s, including reviewing portals for possible opportunities, liaising with procurement teams, supporting the MOF certification process and attending tender briefings

• Build relationships with clients and clients EAs

• Understand the business goals and objectives of each Partner & proactively support, act as a strategic business partner to maximize client engagement and focus on client impact

• CRM Management – contact management and business activities updates

• Proactively spot clients that haven’t been called upon and/or who need follow up, support the Partners to adhere to the business development goals

• Prepare letters, proposals and other documents using Oliver Wyman formatting styles

• Collaborate with Marketing colleagues for targeted campaigns including follow-up with key clients for business development meetings

Daily administration

• Arrange visas, work permits, interviews, working with Human Capital team members

• Manage documents and project deliverables when requested

• Act as central point of contact for all assigned Principal/Partner administrative needs, liaise with other support departments as necessary

• Prepare monthly timesheets for each assigned Principal/Partner

• Prepare all expense reports in accordance with policy

• Responsible for working with OW iProcurement team for PO creation and vendor/supplier payments

Team Support

• Provide coverage for EAs who are out of the office to ensure seamless support to Principals/Partners

• Be a strong team player, willing to share ideas, identify and drive process improvements. You should be open to developing a growth mindset, supporting your own and others professional development

Technical Skills

• Prior experience as an Executive Assistant working in a fast-paced environment, able to demonstrate an ownership mentality and an excellent problem solver

• Previous experience of RFP support would be a benefit

• Fluency in English and Malay required, other languages would be beneficial

• Proficiency working with Microsoft Office Suite, excellent CRM knowledge is advantage

• Superior written and verbal communication skills – responsive, intuitive and demonstrates a high level of emotional intelligence

• Excellent judgement with ownership mentality

• Empathetic, courteous, positive demeanor – willing to ask for and offer help

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.