Entry Level
Specialist, Client Operations
We’re seeking a future team member for the role of:
Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY
In this role, you’ll make an impact in the following ways:
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Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
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Independently assist clients by responding to phone, email, and other inquiries regarding supported services
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Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure
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Meet all Service Level Agreements for daily deliverables
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To successfully ensure all tasks and assigned projects deliverables are met
To be successful in this role, we’re seeking the following:
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Bachelor's degree or the equivalent combination of education and experience is required.
- 0-3 years of total work experience preferred.
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Preferred Customer Service experience
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Excellent verbal and written skills
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Excellent Communicator
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Take a lead role in the processing and timely issuance of securities
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Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
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Provides basic technical assistance to clients and assists in responding to straightforward client inquiries
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