Reservation Coordinator (M/F) - Minor Hotels . Lisbon 1

Date: Sep 14, 2026

Location: Lisbon, PT Portugal

Department: Other

Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

What will be your mission?

As a Reservations Coordinator (M/F), you will be responsible for coordinating a team of reservation agents who manage customer requests received through different sales channels, ensuring customer satisfaction.

What will you do?

• Continuous evaluation of reservation agent performance through call listening, monitoring, and other methods.

• Individual and/or group feedback sessions with agents.

• Management, coordination, and continuous monitoring of the agent team.

• Creation and monitoring of action plans to achieve objectives.

• Constant reporting to platform managers.

• Control of workload sizing and balancing.

• Resolution of questions and incidents.

• Team management and motivation.

• Quality management.

What are we looking for?

• Experience in managing teams of reservation agents.

• Goal and results-oriented.

• Native/bilingual English speaker.

• Good communication skills, persistence, ability to work under challenges, initiative and decision-making, with leadership skills.

• Team spirit.

• Goal-oriented profile, determined, able to meet deadlines and work well under pressure.

• Ability to manage multiple tasks and responsibilities simultaneously.

• Organized and methodical person.

• Critical thinking and strong problem-solving skills.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.

• Career development opportunities full of national and international challenges.

• Wide range of training programmes to enhance your skills.

• Wellbeing initiatives, including flexible working conditions.

• Team member recognition programmes, including Memorable Dates.

• Ability to make a difference through our sustainability programme and volunteering initiatives.

• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

• Integration into a dynamic team focused on excellent customer service.

• Compensation according to the role.

• Access to the e-learning training platform.

• Commissions as a percentage of achieved goals.

• Incentive and benefits plan.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.