Client Service Account Manager - Vice President (all genders)

Are you energized by solving problems, building relationships, and improving the client experience? Join JPMorganChase Payments to deliver best-in-class service and help clients succeed through reliable execution, thoughtful partnership, and continuous improvement. This role offers the opportunity to grow your career while working with a collaborative team that values accountability, inclusion, and innovation.

As a Client Service Account Manager at JPMorganChase within the Payments team, you will own service delivery for a portfolio of Treasury Services clients and act as a trusted advisor on service and operating topics. You will partner closely with internal teams to resolve issues, identify opportunities, and strengthen long-term client relationships. You will also support and oversee a local team in Frankfurt, helping to set priorities, develop talent, and foster a positive, high-performing culture.

Job responsibilities

• Develop, maintain, and broaden client partnerships by understanding client needs and proactively delivering solutions

• Serve as a trusted advisor by providing timely, professional communication and clear ownership of outcomes

• Execute client engagement and service plans in partnership with internal stakeholders

• Promote and enable effective use of self-service tools to reduce client inquiries and improve efficiency

• Analyze payment activity to identify service improvements and opportunities to deepen relationships

• Share best practices across the service team to improve consistency and client experience

• Participate in and support Treasury Services initiatives, including service enhancements and process improvements

• Build strong internal partnerships across sales, operations, and product teams to drive client outcomes

• Identify and escalate potential risks related to client activity and support appropriate controls and follow-up

• Set clear team goals, oversee day-to-day execution, and coach team members through feedback and development support

Required qualifications, capabilities and skills

• Excellent verbal and written communication skills in English and German

• Demonstrated ability to work effectively under pressure while maintaining professionalism

• Ability to work independently and collaboratively as part of a team

• Demonstrated cultural sensitivity and awareness in a client-facing environment

• Proven negotiation and stakeholder management skills

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines

• Ability to build and mobilize internal networks and resources to deliver results for clients

• Proficiency in using and managing multiple systems to track, resolve, and document client interactions

• Client service, escalation, and portfolio management experience

Preferred qualifications, capabilities and skills

• Knowledge of Treasury Services products, processes, and risk policies

• Additional language skills beyond English and German

• Experience leading or supervising teammates in a service environment