Senior Product Associate-Claims, Disputes Fraud and Operations

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Claims, Disputes, Fraud and Operations, you contribute to the team by leveraging your expertise in product development and optimization, including the use of AI-powered tools and automation, to make a significant impact. You use user research and customer feedback to fuel the creation of innovative, technology-driven products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success, while driving the adoption of AI solutions to enhance efficiency and value.

Job responsibilities

• Collaborates with engineering teams using modern IDEs such as VSCode and BMAD to streamline product delivery

• Leverages AI-powered tools like GitHub Copilot and Claude Code to enhance product development and automation

• Supports agile delivery using ADF (Agile Delivery Framework) tools and best practices

• Champions the integration of AI and automation into product features and workflows

• Partners with cross-functional teams to drive innovation and continuous improvement in product offerings

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

• Considers and plans for upstream and downstream implications of new product features on the overall product experience

• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

• Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

• Hands-on experience with modern development environments (e.g., VSCode, BMAD)

• Familiarity with AI-powered coding tools such as GitHub Copilot or Claude Code

• Experience working in agile teams and using agile delivery frameworks (e.g., ADF)

• Strong communication and collaboration skills with technical and non-technical stakeholders

• 3+ years of experience or equivalent expertise in product management or a relevant domain area

• Proficient knowledge of the product development life cycle

• Experience in product life cycle activities including discovery and requirements definition

• Developing knowledge of data analytics and data literacy

Preferred qualifications, capabilities, and skills

• Experience integrating AI and automation into product development processes

• Background in claims, disputes, fraud, or operations within financial services

• Exposure to cloud-based development environments and DevOps practices

• Demonstrated ability to drive innovation and adopt new technologies in product teams

• Certification in agile methodologies or product management is a plus

• Experience supporting more than one CCB Operations Function/Line of Business

Additional information

• Visa sponsorship is not available for this position

• Work schedules will be full-time in office, on a 40-hour per week schedule