Mid-Level, Senior

Senior Associate, Chase Travel Lodging

Wilmington, United States, New York, Plano · On-site

Lead premium lodging experiences in Chase Travel, using customer insights to launch features that grow adoption.

Join a team where your product leadership helps shape premium travel experiences end to end. You’ll partner with experts across engineering, design, data, and operations to deliver capabilities customers love.

As a Senior Associate Product Lead Premium Travel in Chase Travel, you will set product direction for premium lodging experiences and drive delivery from discovery through launch. You’ll use data and customer journey insights to prioritize the roadmap, improve experiences, and increase adoption.

Job responsibilities

Define and communicate product vision and strategy for premium lodging capabilities
Assess customer needs and quantify value using qualitative and quantitative insights
Prioritize work against the product roadmap to maximize customer and business impact
Write clear user stories, requirements, and acceptance criteria
Partner with engineering, design, analytics, servicing, and operations to deliver features end to end
Drive agile execution, continuous improvement, and high-quality product delivery
Influence stakeholders by aligning on goals, trade-offs, and delivery plans
Track performance and outcomes to inform iteration and future roadmap decisions

Required qualifications, capabilities, and skills

Bachelor’s degree
Minimum 2 years of product management, product owner, or related digital product experience
Experience working with cross-functional teams to deliver customer-facing capabilities
Ability to translate customer needs into requirements, user stories, and acceptance criteria
Strong organizational skills with the ability to manage multiple priorities simultaneously
Strong written and verbal communication skills, including influencing stakeholders at multiple levels
Demonstrated ability to use data to inform decisions and measure impact

Preferred qualifications, capabilities, and skills

Experience working in an Agile environment, including tools such as Jira and Confluence
Experience developing product strategy and engaging customers or stakeholders to validate needs
Experience turning analysis into clear, decision-driving narratives and presentations
Experience leading delivery through influence in cross-functional teams
Experience partnering with operations, risk, or controls stakeholders

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