Chase Travel - CxLoyalty Account Payable Team Lead

Step into a leadership role where your work directly strengthens cash flow, controls, and supplier experiences. You’ll guide a team that keeps payables accurate, timely, and customer-focused in a high-volume travel environment. You’ll partner across the business to resolve complex payment issues and improve how we reconcile, pay, and manage aging. If you enjoy leading people and improving processes with measurable impact, this role offers broad visibility and meaningful ownership.

As an Accounts Payable Team Lead in the Chase Travel Accounts Payable team, you guide day-to-day payables operations to ensure obligations are processed accurately, reconciled effectively, and handled within established controls and timelines. You will serve as the primary escalation point for exceptions while supporting a culture that values accountability, collaboration, and continuous improvement. You’ll help us strengthen operational efficiency and service levels by improving processes, documentation, and team capability. In this office-based role, you may occasionally adjust hours to support deadlines or urgent issues.

Job responsibilities

• Guide daily accounts payable activities supporting suppliers, vendors, commissions, and virtual card payment programs

• Oversee reconciliations across supplier activity, vendor statements, commissions, credit card transactions, and other accounts payable balances

• Research and resolve payment discrepancies, including short payments, overpayments, credits, and unmatched transactions

• Monitor aged accounts payable balances and guide timely resolution of outstanding items

• Complete monthly reconciliations within established accounting deadlines

• Maintain effective financial and operational controls across accounts payable processes

• Perform quality reviews of reconciliation work and team activity to support accuracy and consistency

• Maintain documented standard operating procedures, control evidence, and audit support materials

• Escalate material variances and aged items according to established thresholds

• Allocate daily workload based on volume, priority, aging, and complexity to maintain coverage for critical processes

• Coach and develop associates through training, feedback, and cross-training to improve productivity and quality

Required qualifications, capabilities, and skills

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field

• 3 years of supervisory experience in accounts payable operations or a related finance role

• Knowledge of accounts payable processes, including invoicing, reconciliations, and supplier payment issue resolution

• Experience managing aged items and reconciling high-volume payables activity to deadlines

• Ability to apply financial and operational controls and maintain audit-ready documentation

• Strong written and verbal communication skills to engage internal partners and external suppliers

• Analytical skills to interpret financial data, identify trends, and support data-informed decisions

• Proficiency with accounting systems and Microsoft Excel

Additional Information

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role (including but not limited to H1B, H4–EAD, OPT, TN, or L visas). Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT). This role is not eligible for relocation assistance.