Payment Client Service Account Manager

As a Client Service Account Manager within the Payments team, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job responsibilities:

• Act as key advisor to the client, providing advice and consultation on decision making

• Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues

• Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities

• Use product knowledge to recommend and participate in product enhancements and service delivery plans

• Convey complex ideas and client issues with confidence

• Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal/regulatory/cyber changes

Required qualifications, capabilities and skills:

• Minimum 4 years of relevant industry and/or functional experience

• Understanding of core Treasury Services product sets

• Ability to present oral and written communication in an organized, clear and confident manner

• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments

• Ability to partner with internal colleagues and external clients

• Applies sound judgment during the decision making process; evaluates risk factors

• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise