Product Controller - Credit Risk Vice President, Card Services

Card Product Control is responsible for the accuracy, integrity, and control environment supporting the Card line of business financial statements, disclosures, and regulatory reporting. The Credit Risk Controllers team partners closely with Risk, Finance, and governance stakeholders to ensure allowance-related processes and outputs are analytically sound, well-controlled, and clearly documented.

As a Vice President Controller in Credit Risk, you will provide leadership across allowance governance, financial and management reporting, and regulatory/audit engagement. The role requires an experienced controller who can drive end-to-end execution, deliver credible challenge to allowance assumptions and results, and develop clear, well-supported materials for executive and governance forums. In addition, you will own and execute the Controllers workstream for build and testing of a new credit card product, ensuring the effective integration of functionality into Card Services financial reporting, processes, and the control framework through coordinated delivery across Technology, Risk, Product, and Finance teams.

Job Responsibilities

• Own end-to-end allowance governance and quarterly memo process, setting the operating cadence, documentation standards, escalation protocols, and driving delivery across stakeholders by setting clear expectations, coordinating timelines, and developing well-supported materials for executive and governance forums.

• Provide credible challenge of the allowance, including key assumptions, model outputs, overlays/qualitative factors, and key drivers, ensuring outcomes are supportable, well-documented, and appropriately escalated in partnership with Risk and Finance.

• Lead management reporting and financial/regulatory reporting for allowance, including oversight of close and quarter-end deliverables, ensuring analytical rigor and consistent messaging across Card Finance partners and Firmwide Controllers.

• Serve as a Controller representative for regulatory exams and external audit, leading walkthroughs and responses to information requests, aligning with stakeholders across Compliance, Internal and External Audit, Risk, and Finance, and driving timely issue remediation with sustainable fixes.

• Drive Controllers delivery to integrate a new credit card product into Card Services financial reporting, processes, and the control framework, including requirements definition/alignment, controls design and validation, testing and substantiation, go-live readiness, and post-implementation stabilization, coordinating delivery across Technology, Risk, Product, and Finance teams.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in Finance, Economics, Statistics, or another business or quantitative discipline.

• 5+ years of relevant experience in finance, credit card, financial services, or a regulatory environment.

• Strong analytical thinking, with the ability to work through ambiguous problems, develop a plan, and execute through delivery.

• Strong stakeholder management in a matrixed environment, applying sound judgment and balancing delivery timelines with control integrity and operational risk considerations.

• Excellent written and verbal communication, strong documentation discipline, and the ability to manage multiple priorities across BAU and change initiatives.

Preferred Qualifications, Capabilities, and Skills

• Strong Microsoft Excel skills; knowledge of SQL is a plus.