Software Engineer III - Platform Engineer

This position focuses on production support and governance for operational excellence, including:

• Production support, observability, and production governance/management

• Designing operating models and process controls

• Participating in audits and compliance activities

• Designing dashboards and views

• Proficient use of Copilot to improve day-to-day efficiency

• Providing production stability metrics and insights to management

• Acting as a gatekeeper for GBP production processes and standards

• Leading meetings, driving decisions, and coordinating cross-functional stakeholders

Key technical skills required:

• AWS

• Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch

• ServiceNow

• Kafka

• API design/integration and troubleshooting

• Incident, problem, and change management (ITIL-aligned)

• SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting)

• Root cause analysis and post-incident governance

• SQL and data analysis for operational reporting

• CI/CD awareness and release governance

• Strong communication, stakeholder management, and documentation skills

Required experience and skills

• 6+ years of IT troubleshooting, resolution, and maintenance experience.

• Experience with large-scale on-premises and public-cloud environments, preferably AWS.

• Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk.

• Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform.

• Familiarity with EKS, Kubernetes, Docker, and common networking issues.

• A proactive approach to learning and recommending new technologies