Transactions Specialist IV

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.

As a Transactions Specialist IV within JPMorganChase, you will play a pivotal role in managing customer accounts, handling inquiries, and maintaining transactions. Your expertise in a variety of work processes will be crucial in solving non-routine, yet not overly complex problems, often improving on existing procedures. You will be expected to coach and mentor junior roles, fostering a collaborative team environment. Your ability to understand and apply artificial intelligence and automation technologies will be key in optimizing our transaction processes. With a developing understanding of market products, you will be able to navigate the industry practices and regulations, ensuring the smooth operation of our transaction management.

Job responsibilities

• Process, clear, and service transactions, adhering to established procedures and ensuring high-quality standards, including the extraction and verification of checks and remittances.

• Utilize knowledge of artificial intelligence and automation technologies to optimize transaction processes and enhance customer experience.

• Assist in resolving non-routine transactional issues by leveraging advanced knowledge of policies and procedures, and interfacing with other departments to research and resolve inquiries.

• Contribute to team development by providing coaching and mentoring to junior roles, fostering a collaborative and inclusive environment.

• Maintain up-to-date knowledge of market products, industry practices, and regulations to ensure smooth operation of transaction management.

Required qualifications, capabilities, and skills

• Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, and settling transactions.

• Demonstrated ability to apply artificial intelligence and and automation technologies in a transactional environment.

• Strong communication skills and experience in conflict management as well as coaching and mentoring, with a focus on developing junior roles within a team.

• Developing proficiency in understanding and navigating market products, industry practices, and regulations.

• Demonstrated ability to handle non-routine transactional issues, leveraging policies and procedures to devise solutions.

• High school diploma or GED required.

• Physical requirements: sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time.

Schedule: Monday - Friday 6:30 am - 3pm

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints

• Credit Check

• Employment History

• Tax Filing History (possibly)

• References (possibly)

• Proof of U.S. Legal Permanent Residence