Experience Design, Business Banking Insurance - Vice President

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design in Business Banking Insurance, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

JPMorgan Chase is on a journey to be the most recommended financial partner for small business owners in our communities as they start, run, and grow their business. By leveraging superior digital capabilities, our readily available human support model, and highly personalized, best-in-class, digital experiences, our growing Small Business Design & Customer Experience team will partner with product and technology to create a fully integrated, seamless, omni-channel experience across the entire customer life cycle.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas

• Diagram service flows and product features, design wireframes, and rapidly prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.

• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles

• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making

• Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts

• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

• Demonstrated expertise in creating direct and indirect experiences for diverse users

• Advocate and user of AI experimentation and solutions across the PDLC

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience

• Demonstrated expertise in creating direct and indirect experiences for diverse users

• Experience in the Insurance sector