Product Delivery Manager - Cloud Foundational Services

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in the Cloud Foundational Services (CFS), you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. The Cloud Foundational Services, which is a part of Infrastructure Platforms, acts as the focal point across all of JPMC's cloud capabilities. It provides the central suite of tools and APIs that manage access to public cloud capabilities in a secure and compliant manner, defines the developer experience to bind cloud resources into a coherent ecosystem and, in partnership with both Enterprise Technology Product Lines and Lines of Business, drives the adoption and best practices for the implementation of cloud capabilities.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination

• Participates in defining the product component roadmap and backlog

• Liaises with customers and internal stakeholders to refine requirements, understand priorities and provide feedback on delivery timelines

• Participates in the quarterly planning process with engineering teams

• Owns the refinement of feature requests in partnership with engineering and partners

• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area

• Strong understanding of delivery and a proven track record of implementing continuous improvement processes

• Experience in product or platform-wide release management, in addition to deployment processes and strategies

• Effective communication and team building skills

• Understanding of Public Cloud Providers and Capabilities (GCP, AWS & Azure)

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics

• Cloud certifications