FX Services Middle Office Associate

Join FX Services Middle Office and support a business that provides foreign exchange services across JPMorganChase. In this role, you will help reduce operational and financial risk by ensuring accurate trade capture, completing key controls, and resolving exceptions in a fast-paced trading environment. You will partner closely with Trading, Product, Technology, and control teams to deliver strong outcomes and maintain a robust control framework. If you are detail-oriented, proactive, and enjoy problem-solving, this role offers meaningful exposure and development.

As an FX Services Middle Office Associate, you will support the FX Services Execution Trading desk by ensuring trades are captured accurately, reconciliations and controls are completed on time, and exceptions are investigated and resolved. You will manage queries across Front Office and Back Office partners, maintain process discipline and documentation, and contribute to management information reporting. You will also support small change initiatives and ensure adherence to regulatory, compliance, and control requirements.

Job responsibilities

• Capture FX trades and process amendments and cancellations accurately and within required timeframes

• Complete daily controls and reconciliations and investigate and resolve breaks and exceptions, including front-to-back reconciliations, rate tolerance checks, and static data controls

• Resolve deal-related queries from Front Office, Back Office, and clients, escalating issues appropriately and tracking recurring themes

• Monitor client setup and requirement changes and support updates to processes and reference data

• Maintain strong process discipline through accurate documentation, evidence retention, and adherence to control procedures

• Partner with Trading, Business Management, Product, Technology, and Business Control teams to support business-as-usual delivery and small change initiatives

• Produce operational management information, including volumes and amendments/cancellations, and contribute to KPI and control reporting

• Manage a changing daily workload while meeting deadlines and control cut-offs

Required qualifications, capabilities, and skills

• Experience in Operations, Middle Office, or Trade Support (or relevant internship/placement) with understanding of the front-to-back trade lifecycle

• Working knowledge of FX and/or derivatives products and operational risk concepts, with a strong willingness to learn

• Strong attention to detail and comfort working with high volumes and tight deadlines

• Strong written and verbal communication skills with the ability to collaborate across stakeholder groups and escalate issues when needed

• Strong analytical and problem-solving skills to investigate breaks, identify drivers, and support remediation

• Proactive and self-driven approach with clear ownership of tasks

• Proficiency in Microsoft Office, especially Excel and PowerPoint

• Strong organization skills with the ability to prioritize in a fast-paced environment

• Team-oriented, flexible, and comfortable working within defined controls and procedures

Preferred qualifications, capabilities, and skills

• Experience supporting FX trading or execution environments

• Experience producing operational reporting and supporting KPI/control decks

• Familiarity with Visio (beneficial but not required)