Mid-Level, Senior
Bring your operations leadership to a role where accuracy, controls, and client outcomes matter every day. You will lead a team supporting pooled investment vehicles and help deliver consistent, high-quality servicing across the custody lifecycle. You will partner closely with peers and stakeholders to resolve exceptions quickly and reduce operational risk. If you enjoy improving processes and developing people, this role offers a strong platform to grow your impact.
As a Supervisor, Managed Funds Operations in Managed Funds Operations, you lead day-to-day custody operations supporting managed funds and other pooled investment vehicles. You help ensure transactions are processed accurately, on time, and with strong controls, while developing a team of operations professionals. You collaborate with partners to deliver responsive client servicing and continuous process improvement.
Lead daily team execution of custody processing activities, including settlement, asset servicing, income processing, tax processing, reconciliations, and related servicing tasks
Monitor work queues, allocate tasks, and balance capacity to maintain coverage during peak volumes, absences, and holidays
Review and authorize transactions and adjustments within approved authority limits and control procedures
Investigate and resolve exceptions, breaks, fails, and client inquiries within agreed timelines
Maintain accurate processing and escalation routines aligned to documented procedures and service level agreements (SLAs)
Identify, escalate, and help remediate operational risks, control gaps, and recurring processing issues
Support internal audits, risk reviews, and regulatory examinations by preparing clear evidence and timely responses
Drive disciplined reconciliation practices, including timely clearance of aged or outstanding items
Partner with client service, relationship management, and operations stakeholders to deliver a consistent client experience
Contribute to process improvement through standardization, automation ideas, and support for change initiatives, enhancements, or migrations
Bachelor’s degree in Finance, Accounting, Business, or a related field (or equivalent practical experience)
4 years of experience in custody, fund operations, securities services operations, or a related financial operations environment
1 year of experience leading, coaching, or coordinating work for a team in an operations setting
Knowledge of custody operating processes, including settlement, corporate actions, income processing, and reconciliations
Understanding of managed fund and pooled investment vehicle structures and operational requirements
Demonstrated risk and control mindset, including the ability to follow procedures, identify issues, and escalate appropriately
Strong attention to detail and ability to meet deadlines in a high-volume environment
Clear written and verbal communication skills to handle stakeholder coordination and client-related inquiries
Experience using industry messaging and processing platforms (e.g., SWIFT) and custody or sub-custody platforms
Familiarity with regulatory requirements relevant to custody services and managed funds within the applicable jurisdiction(s)
Professional certifications in investment operations or securities-related fields
Experience supporting process improvement initiatives, including automation and standardization
Experience monitoring service quality measures and implementing corrective actions
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
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