Client Service Account Manager

Are you experienced in client service and have a can-do attitude? Then you found the right position for you!

As a Client Service Account Manager within J.P. Morgan Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities whilst overseeing a local team of Client Service Account Managers in Paris.

Job Responsibilities

• Develops, maintains and broadens partnerships with clients; understands clients’ business to predict their needs and provide appropriate solutions

• Becomes the clients’ trusted adviser and assists in developing and executing strategic client plans

• Promotes use of self-service tools to reduce number of client enquiries

• Analyses payment and associated activities in order to identify efficiencies and cross-sell opportunities

• Promotes sharing of experience and best practice across the Service team; creates a positive team environment with open communication

• Participates in and support Treasury Services initiatives

• Identifies opportunities for product development and enhancement

• Develops internal partnerships (e.g., Sales, Operations, Product)

• Identifies and escalates potential risk associated with client activities and record all client interactions (e.g., calls, meetings, issues, proactive communications)

• Set clear team goals and oversee day-to-day by communicating objectives and setting deadlines; identify training needs and provide coaching

Required Qualifications, Capabilities, and Skills

• Excellent verbal and written communication skills in both English and French

• Ability to work effectively under pressure whilst maintaining a professional manner

• Ability to work effectively as both a team player and alone

• Demonstration of cultural sensitivity and awareness

• Proven negotiation skills

• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines

• Ability to develop and mobilise internal networks and resources

• Ability to effectively use and manage multiple systems

• Client service, escalation and portfolio management experience

• First people management experience

Preferred Qualifications, Capabilities, and Skills

• Knowledge and understanding of Treasury Services products, processes and risk policies

• Additional Languages are helpful for this role but not required