Trade Lifecycle Associate I - Client Instruction Capture & Settlements (Commercial & Investment Banking)

Help deliver a reliable post-trade experience that clients and market participants can trust. You will lead a team that ensures trades move accurately from capture through settlement, resolving issues quickly and strengthening controls. This role offers the opportunity to influence process improvements, support change initiatives, and build a high-performing operations culture.

As a Transaction Processing Manager (Trade Lifecycle Associate I) in Custody Operations, you will lead daily trade processing and settlement workflows, ensuring timely execution, issue resolution, and a strong risk and control environment. You will partner with stakeholders to manage escalations, improve processes, and support consistent service delivery.

Job responsibilities

• Manage the end-to-end workflow for custody trades from capture through settlement.

• Monitor daily trade capture, settlement, and fail management activities to meet time-sensitive deadlines.

• Investigate settlement discrepancies and drive resolution using defined escalation channels.

• Respond to internal and external queries on trade status, settlement timelines, and market practices.

• Allocate work effectively through capacity planning, scheduling, and prioritization based on volumes and deadlines.

• Coach, develop, and support team members through training, feedback, and succession planning.

• Communicate operational priorities, process updates, and regulatory or procedural changes to the team.

• Maintain and enhance standard operating procedures to reflect current policies and control requirements.

• Contribute to continuous improvement initiatives to strengthen processing quality, controls, and client experience.

Required qualifications, capabilities and skills

• 3 years of people management experience in an operations environment.

• Experience overseeing trade processing and settlement workflows, including issue investigation and resolution.

• Knowledge of reconciliations, settlements, trade support, and fail management processes.

• Demonstrated risk and control awareness, including the ability to prioritize workloads and meet critical deadlines.

• Strong communication skills across written and verbal channels with internal and external stakeholders.

• Proven customer service skills, including handling challenging situations professionally.

• Ability to plan resources effectively and lead a team in a high-volume, deadline-driven environment.

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).

• Ability to learn and apply new market practices, products, and operational processes as business needs evolve.

Preferred qualifications, capabilities and skills

• Bachelor’s degree or equivalent experience.

• Global or local custody operations experience.

• Familiarity with SWIFT MT54x series settlement messages.

• Experience driving process improvement initiatives, projects, or operational change activities.

• Experience updating and maintaining standard operating procedures and control documentation.

• Flexibility to work Asia Pacific and late Asia Pacific shifts (for example, 6:00am to 11:00am start times).

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.