Senior Disputes Specialist with Slovakian

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• driving improvements, being customer oriented and using language skills to liaise with local customers and understanding their pain points

• using strong analytical and digital skills to create better insights, ensuring disputes are resolved and prevented from repeating in future

• demonstrating pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution

• managing customers queries, solving and closing disputes and performing root cause analyses

• acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections

• working collaboratively with other HGSS teams (MDM and other Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed

• driving own personal development in Finance specific skills and business knowledge of implementing prepared development plan

• ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate

• maintaining complete and up to date process documentation.

You are a good candidate if you have:

• Slovakian on at least C1 level

• English on at least B2 level

• strong analytical skills

• strong understanding of end2end Order to Cash process

• business knowledge including logistic part

• ability to translate rout causes into improvements

• problem solving skills

• written and verbal communication skills

• experience in multi-national environment (incl. Shared Services Centres)

• mind-set and behaviours aligned with HEINEKEN Finance Behaviours

• strong demonstrated use of Excel, Word, and PowerPoint.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

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