Associate Director, Change Management & Digital Workplace Communications

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

This is a rare seat at the table - shape a global employee intranet from the ground up. The Associate Director, Global Intranet Communications and Change leads the communications and change communications strategy for the transformation of Lilly’s global employee intranet, which serves more than 50,000 employees across 70 countries. This is a fixed duration, two-year assignment that begins as the platform vendor is selected and guides the program through platform design and build to a metrics-driven global launch.

This role owns the end-to-end communications approach for the program. It shapes the employee experience from the communications side of platform design, leads the change communications that build organizational readiness across leaders and stakeholders, drives adoption among the employees who will use the platform every day, and ensures a seamless launch measured against clear success metrics. Reporting to the Executive Director of Internal Communications, the Associate Director serves as the dedicated communications and change communications lead on the core program team, working at the intersection of communications, human resources, technology, and user experience, and collaborating closely across Lilly’s global communications teams to translate a complex technology transformation into a clear, motivating story for the enterprise. A faster, better-connected global workforce means faster, clearer decisions in service of the patients Lilly's work ultimately reaches.

Key Objectives/Deliverables

Communications Strategy and Platform Design Partnership

• Own the overall communications strategy for the new global intranet, defining the narrative, audience approach, and channel plan from platform design through launch and into early operations.

• Serve as the communications and employee-experience voice in platform design and configuration, translating the program’s design principles into practical requirements and advocating for a global workforce before adoption barriers emerge.

• Partner with the program manager, business owner, technology, user experience, and the selected vendor and implementation partner to align communications and change milestones with the technical delivery plan.

Change Management Communications

• Own the enterprise change communications strategy, developing the messages, campaigns, and content that prepare leaders, the 200-plus editor community, and employees for new ways of working, new governance, and a new platform, and keeping the program sponsors aligned through key decision points.

• Lead the change management program for the global communications team, guiding communicators through the new platform, editorial tools, workflows, and ways of working so the team is ready to operate confidently at launch and beyond.

• Partner with the program’s organizational change management resource to turn the change plan and readiness milestones into clear, well-timed communications for each audience, owning the communications discipline that supports the broader change management approach.

User Adoption and Engagement

• Design and lead the adoption strategy for everyone who will use the intranet, from knowledge workers to frontline and deskless colleagues, with campaigns that drive sustained use of its news, search, personalization, and artificial intelligence capabilities.

• Establish refreshed editorial and publishing guidelines and a refined playbook, alongside plain-language onboarding and training, that set content editors and employees up to succeed in a new era of technology and ways of working, in partnership with the training lead.

• Build feedback loops that capture employee and editor signals before, during, and after launch to continuously improve adoption, accounting for accessibility, language, and local needs across Lilly’s global affiliates and multilingual translation model.

Launch Readiness and Measurement

• Own the communications and change dimensions of launch readiness, coordinating a seamless go-live so every audience knows what is changing and how to be successful day one.

• Define and own the measurement framework, establishing baselines, metrics, and reporting cadences for awareness, adoption, engagement, and satisfaction, in partnership with technology, human resources analytics, and platform owners, and translate the data into clear insights for the program team and governance.

• Support a clean transition to the ongoing support model at the close of the assignment, handing off the measurement framework, adoption playbook, and editor engagement approach to Enterprise Communications and the business owner.

Basic Qualifications

• Bachelor’s degree in Communications, Public Relations, Marketing, Organizational Change, or a related field.

• 7 years of experience in internal or employee communications, change management, or a combination of the two, including demonstrated experience leading communications or change for a large-scale technology, platform, or digital transformation.

• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

Other Qualifications

• Demonstrated experience leading change communications for enterprise programs, including familiarity with established change management frameworks and the ability to partner effectively with a dedicated change management function.

• Experience leading technology or platform adoption communications, including change management and employee-facing rollout programs at scale.

• Demonstrated ability to build and manage communications and adoption measurement frameworks, including familiarity with digital analytics platforms and employee listening tools.

• Experience partnering across communications, human resources, and information technology functions in a large, matrixed, global organization.

• Familiarity with intranet, employee experience, or enterprise content platforms, and with the realities of global rollouts across multiple languages and geographies.

• Familiarity with life sciences or pharmaceutical environments strongly preferred.

• This is a fixed-duration, two-year employee assignment, scoped through go-live and an initial post-launch stabilization period.

• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (for example, H-1B or TN status) for this employment position.

Additional Skills/Preferences

• Change Communications Expertise: Deep experience with the communications discipline of change management, with the judgment to sequence, pace, and land change messages across many audiences at once.

• Digital Platform Partnership: Ability to act as the communications and employee-experience voice in platform design and vendor conversations, simplifying complex technology into clear value for non-technical audiences.

• User Adoption and Engagement: Proven track record designing adoption strategies that move employees from awareness to sustained use, including hard-to-reach frontline and deskless populations.

• Measurement and Analytics: Comfortable building measurement frameworks from the ground up, working across multiple data sources, and translating metrics into clear stories for leadership.

• Editorial and Communications Craft: Strong writer with the range to move between employee-facing content, change and readiness materials, and executive and governance reporting without losing quality or clarity.

• Cross-Functional Collaboration: Demonstrated ability to build alignment across communications, human resources, Tech@Lilly, and user experience, functions that do not always share the same priorities or timelines.

• Global and Matrixed Agility: Comfortable operating across a distributed, multi-country organization, with the discipline to prioritize and execute in a fast-moving program environment.

• Platform Fluency: Proficiency with modern intranet and internal communications platforms, including Viva Engage, Microsoft Teams, and enterprise email; familiarity with content management, translation, and analytics tools a plus.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $127,500 - $187,000

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly