Senior QA Engineer - Digital Services

Job Title

Senior QA Engineer - Digital Services

Purpose of the role

The Senior QA Engineer is responsible for conducting different types of test and certification activities on solutions built using Navitaire’s Web and Mobile App Software Development Kits (SDKs), the Navitaire Kiosk SDK, and bespoke digital solutions developed to meet specific customer needs. These SDKs are collections of software framework libraries developed by Navitaire, serving as the foundation for creating applications that deliver innovative and seamless digital experiences to passengers.

• The Web App SDK enables rapid development of Single Page Application (SPA) website

• The Mobile App SDK enables rapid development of a cross-platform (.NET MAUI) powered native mobile experience for Apple iOS and Google Android.

• Bespoke solutions may include fully customized digital solutions, features, or integrations tailored to specific customer requirements.

The Senior QA Engineer works closely within a Scrum team comprising a Technical Architect/Development Lead, Business Analyst, UX Designer, Scrum Master, Developers, and fellow QA Engineers. The role requires strong analytical skills, attention to detail, and the ability to collaborate effectively in an Agile development environment.

In this role you'll:

• Be part of an Agile Scrum team of technical, functional and business domain experts to develop consumer facing Web and Mobile Apps that help Navitaire customers maximize their digital presence.

• Participate in Scrum ceremonies – daily stand-ups, sprint planning, backlog refinement, sprint reviews and sprint retrospectives.

• Work with the Product Owner (Internal/External), Business Analyst and Development Team in grooming the team’s backlog and presenting all testing considerations (strategy, scope, effort, dependency, etc.).

• Lead the creation of test cases and documentation of test results as part of QA delivery to customers.

• Lead and perform all aspects of product testing including component, integration, smoke, regression, exploratory and performance testing.

• Participate in customer discussions to help clarify requirements, identify testing impacts, and gather feedback.

• Contribute to and review software and delivery quality reporting for internal and external stakeholders.

• Initiate, identify and implement improvements on test and team processes to ensure delivery of high-quality work output.

• Help investigate and resolve functional production issues according to team guidelines and procedures.

• Promote “quality excellence” and “customer service” mindset within team and influence other functions (development, business analysis) within the scrum team

• Mentor and assist other Digital Services team members in QA practices, testing approaches, and domain knowledge.

• Leverage AI-assisted testing and quality engineering tools to improve test design, test automation, defect analysis, and overall delivery efficiency.

• Evaluate and share emerging AI-driven testing practices, tools, and techniques with project teams and the broader QA community.

About the ideal candidate:

• Must possess a University degree in Computer Science, Information Technology, or similar discipline.

• Prior experience (at least 4 years) in any of the following: Software Quality Assurance, Software Development, Business/System Analysis or other similar roles.

• Sufficient level of technical knowledge to effectively collaborate with development team members.

• Ability to leverage AI-assisted testing, quality engineering, and productivity tools to improve test design, test automation, defect analysis, troubleshooting, and overall software quality.

• Demonstrated curiosity and willingness to continuously learn and adopt emerging AI technologies, including Generative AI, AI-assisted testing, intelligent agents, and automation capabilities, to improve quality outcomes, delivery efficiency, and customer value.

• Comfortable in working in an Agile environment that promotes active communication, feedback and flexibility.

• Comfortable in working directly with customers from different cultures.

• Good command of the English language (verbal and written) and can confidently communicate with customers and stakeholders within a business setting.

• Capable of learning new things and quickly become proficient as the team’s priorities change.

• Strong analytical skills. Proven ability to analyze and solve problems and issues effectively and quickly.

• Team player and able to work in a dynamic, fast-paced and multi-cultural environment.

• Have flexibility to occasionally attend early morning or evening calls (between 6:00am-8:00am or 8:00pm-11:00pm) when necessary to support a global customer base.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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