Job Title

Sales & Account Executive Principal Specialist (Travel Sellers)

Summary

As a Sales & Account Executive Lead you will own a portfolio of strategic Travel Seller accounts within a defined geography, with direct accountability for revenue growth, customer retention, and long-term commercial value. You will manage complex customer relationships, drive new business, upsell and cross-sell opportunities, and lead renewals and negotiations. Acting as a trusted advisor to senior customer stakeholders, you will also represent the customer internally and collaborate closely with Customer Success, Product, Product Marketing, Revenue Operations, Pre-sales, and regional teams. This role requires strong commercial judgement, autonomy, and the ability to influence across a complex, global organisation, with success measured through ACV growth, retention, and strategic value delivered to both customers and Amadeus.

Key Responsibilities

• Own the commercial performance of a portfolio of strategic accounts, including ACV growth, retention, renewals, and new business.

• Develop and execute account strategies to identify and convert new business, upsell and cross-sell opportunities, and protect long-term customer value.

• Lead complex sales cycles and negotiations, from opportunity development and solution shaping through proposals, contracting, and close.

• Build trusted relationships with C-suite and senior stakeholders, acting as a strategic advisor and executive relationship owner.

• Drive customer retention and expansion, proactively managing renewals, customer needs, risks, and escalations.

• Orchestrate cross-functional teams across Customer Success, Product, Product Marketing, Pre-sales, Revenue Operations, and Delivery to deliver customer and commercial outcomes.

• Bring market and competitive insight to inform account strategy, product priorities, pricing, and go-to-market decisions.

• Maintain strong commercial discipline, including pipeline management, forecasting accuracy, CRM quality, and sales process adherence.

• Represent Amadeus externally with key customers and industry stakeholders, strengthening relationships and market presence.

About the Ideal Candidate

• Proven track record in strategic sales and account management, ideally within travel technology, SaaS, technology, or another complex B2B environment.

• Demonstrated success in revenue growth, customer retention, renewals, and managing high-value accounts.

• Strong commercial, negotiation, and business development skills, with experience managing complex, multi-stakeholder sales cycles.

• Ability to build and maintain trusted relationships with C-suite and senior decision-makers.

• Strong strategic thinking and customer-centric mindset, with the ability to translate market and customer insights into commercial opportunities.

• Proven ability to influence and collaborate across a global, matrixed organisation without relying solely on formal authority.

• High degree of ownership, autonomy, accountability, and sound commercial judgement.

• Excellent communication, presentation, and stakeholder management skills.

• Strong understanding of the travel industry, travel distribution, and/or travel technology landscape is highly valued.

What We Can Offer You

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.

• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose

Diversity & Inclusion Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.