Mid-Level
Business Analyst - Functional Support
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3-6 years of experience with a working knowledge of software development and support methodologies.
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Demonstration skill in preparation and maintenance of SOP documents.
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Knowledge and familiarity in concepts of functional testing.
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Expert in client communication and stakeholder management
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Ability to trouble shoot and liaise with SMEs to provide solutions to critical issues.
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Solve day to day functional support issues.
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Participate in the meetings and note the action points for follow-ups.
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Operational idea on Cash Management, Accounting is desirable.
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Coordinate the investigation, resolution and reporting on production incidents issues. Report any inconsistency to the all stakeholders.
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Liaise with Business and change team when user request about new functionality in application.
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Production Defect testing during major release and Emergency release.
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Liaise with release management team to keep the development environment up to date for production issue testing.
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Willing to work in any flexible shifts.
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