Consultant- Expert Process Officer IT- HAM

Taleo - 25000L6Z

Skill - French Speaker, Project Management, Stakeholder Management, Analytical Skills, Communication & Presentation Skills, Agile Practices

Category - Ordinary

PO:

• Responsible for researching and analyzing business functions and system requirements for process workflow design and technical design documentation.

• Interact with the customer to analyze their need and find solutions.

• Creates user stories with relevant acceptance criteria.

• Provide user stories to multi-disciplinary teams and define the business-driven acceptance criteria

• Work closely with PO and detail the features to stories and BA review with PO and confirm that they are in line with the business rules.

• Develop business cases by working closely with product managers to develop business cases.

• Discuss with all stakeholders (customer, technical team, and PO) to make sure that there is no gap at any level.

• Support Agile practices and encourage the improvement of service

• Facilitate various Agile processes such as Iteration / Release Planning, Backlog Refinement, Retrospective, Sprint Review, Daily Stand-up

• Create low or high-fidelity prototypes accordingly.

• Provide subject matter proficiency in specific functional area(s) to the assigned Scrum team

• Facilitate developers to clear functional queries and work with key users/customers to clarify the issue

• Ensure the development is done as per the requirement

• Work with the key users to validate the requirements. Well verse with Jira use for project work.

• Upskill on the ITSM products and the best practices and guide the team and the business with the latest changes in the ITSM.

• Provide high-quality analytical solutions for the key stakeholders

• To increase the business value, collaborate with the product owner to create the product backlog by using Agile practices

RTE:

• Contribute with the Product Management Team and the architects to carry the vision and share it with the teams so that it solutions bring the maximum value to the business

• Address value chains in transversal mode within a business or several businesses, in order to have optimizations and efficiencies

• Organize the various ceremonies allowing the good advancement of the ART with the different levels of the company required

• Ensure the synchronisation of the teams around the train and ensure that the different dependencies with the technical base are properly treated

• Define with the Product Management Team and the architect(s) the roadmap

• Ensure that stakeholders, experts and architects work together and adopt the model worn by the train

• Coordinate the developments and the delivery of the ART based on the system team and on the stakeholders of the Tribes

• Manage risks, conduct alerts when required, and escalate in case of blocking situations

Fluency in French to communicate is mandatory