Mid-Level, Senior
Onboarding Case Lead-Trainee
Client Onboarding & Case Ownership
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Act as the central point of contact for external clients and internal stakeholders for all onboarding-related matters.
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Maintain full ownership of onboarding cases from initial document collection through to final validation.
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Identify applicable KYC requirements, assess information received, and perform client risk analysis, including AML considerations.
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Provide final validation of KYC analysis and client risk assessment in line with policies and procedures.
Stakeholder Management & Prioritisation
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Lead the prioritisation of onboarding requests, including facilitation of prioritisation meetings with dedicated representatives from each business line.
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Advise Front Office and clients on SG’s KYC requirements, clearly articulating the regulatory rationale for requested documentation.
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Manage ongoing communication, progress updates, and issue resolution across all key stakeholders.
Data Quality & Governance
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Ensure the relevance, accuracy, and consistency of client data, including client descriptions and categorisation attributes, across Group systems.
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Be accountable for the proper management of KYC files and client records within internal information systems.
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Ensure cases are delivered within agreed SLAs while maintaining the highest quality standards.
Operational Excellence
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Monitor personal and pipeline performance to ensure weekly productivity targets are achieved without compromising quality.
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Work closely with outsourcing partners, setting priorities aligned with business expectations and agreed service levels.
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Challenge non-standard or urgent requests by balancing risk, profitability, and regulatory requirements.
Risk Escalation & Continuous Improvement
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Identify, report, and escalate blocking, complex, or high-risk cases to Front Office or Compliance, with clear action plans and transparency.
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Contribute to strategic initiatives including automation, digitalisation, and process transformation by liaising with global, regional, and local project teams.
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Provide regular visibility to local and regional management on progress, risks, and improvements.
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