Customer Care

Altea Federation is looking for a young and motivated individual to join a partner's team as an intern. This partner specializes in exclusive online fitness & training, wellness, and nutrition services.

Are you the right person? Read the announcement and help us get to know you by sending your resume.

The context you will be a part of A Digital Business in all respects, specializing in online Training & Wellness services for the Italian market.

3 things you need to know in 3 hashtags #Digital Business The company is growing rapidly and expanding its services, positioning itself in a mid-to-high market segment with a digital-native, completely digital, innovative, and young business model. It offers a unique method that combines technology and fitness to achieve concrete results in a short time through a mix of personalized techniques and practices.

#We Want You We are looking for an intern who can learn the ropes of a Customer Care Specialist, with a good propensity for customer care and a strong curiosity for business development prospects. Being able to write and communicate clearly and effectively is a good starting point, upon which other typical skills of this profession can be built and trained. Specifically, the selected person will be mentored by a Senior figure who will show them the tools to use and the activities to manage, with the aim of integrating them into the team and making them progressively more autonomous in carrying out tasks. They will always be supported by the supervision of a manager and will have a direct line with the company owner, with whom they will work to build the development plan and various initiatives that may arise over time.

#TypicalWorkDay In your typical day, you might, for example, deal with:

• collecting the owner's needs and briefs;

• collecting customer feedback and needs;

• writing copy for social posts and newsletters;

• building and sending newsletters, starting from Mailchimp templates;

• updating the customer contact database in Excel;

• creating graphics using Canva templates in various social formats (Instagram post/story, Facebook);

• managing content and relationships within the Facebook Community.

You are the right person for us if:

• You have a propensity for written, spoken, and visual communication, in order to adapt content for distribution on digital web and social channels;

• You have precision and attention to detail, especially in managing customer contacts and publishing communications;

• You are flexible to work in a hybrid place (possibility of smart working and/or on-site - Milan area).

The ability to seize commercial opportunities and profitable collaborations for the company is a plus that we evaluate, as a possible future development of the role.

Your pluses:

• You are an empathetic person;

• You have good listening skills;

• You have a good knowledge of English.

What we offer:

• Paid internship.

Altea Federation supports and encourages differences, for the benefit of our A-People community and all the Companies of the Federation. We are proudly for non-discrimination and equal opportunities and believe in respecting all applicable laws on the matter.

If you have a disability or a special need, do not hesitate to apply: for us, every difference is a richness!