Microsoft Dynamics 365 CRM / CE Developer

Tasks

• Be the MS-Dynamics CRM / CE (Customer Engagement) product specialist and provide support regarding any CRM issues, address customer concerns and provide a resolution

• Work with the Delivery Team and assist across all phases of Business Elements projects (e.g. Plan, Analyze, Design, Build, and Test)

• Demonstrate technical knowledge to design and implement CRM solutions

• Research customer issues that may be non-standard to offer solutions

• Support design of conceptual architecture and technical solutions

• Ensure project quality meets standards through critical metric identification and testing plan

• Identify process gaps and work cross-functionally to formulate improvement plans

Benefits

• Extensive training & learning opportunities

• Structured career progression - at Reply we encourage career growth and will give you the tools and guidance to achieve subject matter expertise and management capabilities

• Competitive compensation package

• Paid certification programs for your career evolution

• Diverse and vibrant work environment - you'll be surrounded by peers who share your passion for technology

• Opportunities to get involved in Hackathons, Code Challenges and Lab Camps

• Your education doesn’t need to stop here! We are proud of our continuously learning culture about emerging technologies

Qualifications

• At least 3 years of hands-on experience working as a Microsoft Dynamics 365 CRM / Customer Engagement Developer

• Master's or Bachelor's degree in Computer Science, Computer Engineering, Business Engineering or other relevant fields of studies

• Proficiency in Power Platform development: model-driven and canvas Power Apps, Power Automate (cloud flows, business process flows), Power Pages, and Dataverse customisation (entities, relationships, business rules, plugins)

• Ability to configure and customise standard workflows, dashboards, forms and views within D365; experience with Power BI reporting is a plus but not required

• Strong knowledge of Power Platform integration capabilities: Power Automate cloud flows and business process flows, custom connectors, Dataverse Web API, and PCF (Power Apps Component Framework); experience with Azure Logic Apps or Azure Functions to extend D365 is a plus

• Experience writing C# plugins, custom workflow activities, and JavaScript web resources for D365; familiarity with the Dataverse SDK and XRM tooling

• Knowledge of ALM for Power Platform: managed/unmanaged solutions, environment strategy (Dev / Test / Prod), and deployment pipelines (Azure DevOps or Power Platform Pipelines); Microsoft certifications (PL-200, PL-400) are a strong asset

• Fluent in English and French

About Reply

Reply specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors. www.reply.com